Main area Ward Clerk Team Leader Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Mon - Fri - Shift patterns of 7am-3pm & 10am-6pm on a rota basis) Job ref 190-0081-DIR
Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Sheffield Teaching Hospitals Town Sheffield Salary £24,071 - £25,674 per annum/ pro rata for part time staff Salary period Yearly Closing 02/04/2025 23:59 Interview date 16/04/2025
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
We have an opportunity for a Ward Clerk Team Leader within Integrated Geriatric and Stroke Medicine department. Our wards are based at The Northern General Hospital and the Royal Hallamshire Hospital. The successful candidate will be based across both sites.
This is a Full Time position, and you will be required predominantly to work Monday to Friday with shifts between the hours of 7am and 6pm.
The Ward Clerk Team Leader is an integral part of the IGSM ward team, they will supervise the ward clerk team ensuring the wards are appropriately staffed and that the team are supported to undertake a range of administrative duties to support the running of the ward, under the daily direction of the Nurse in Charge with overall line management from the IGSM Service Co-Ordinator.
You will work closely with a wide discipline of staff. The role is varied and requires a flexible approach. Ward based / knowledge is desirable with a range of administrative procedures including case note tracking.
Main duties of the job
1. To provide day to day leadership to the IGSM band 2 Ward Clerk team.
2. To be the first point of contact for Ward Clerks seeking guidance or support with daily tasks.
3. Implement staff rotas to meet the needs of the service, considering staffing levels, priorities, and last-minute changes/needs.
4. Provide Ward Clerk Cover to the base wards once Ward Clerk Team have finished for the day, and for sickness and annual leave across all IGSM wards when required.
5. Development of appropriate training package(s) for new starters, including delegation of training provision to experienced Ward Clerks within the team.
6. Ensure Ward Clerks receive regular on-to-ones, appraisals, mandatory training, and opportunity to sign off job specific competencies, as required.
7. Encourage a culture of staff engagement where team members feel valued and actively encourage development across the staff base.
8. Operate an effective communication procedure for all staff, including leading and participating in team meetings and one-to-ones.
9. Ensure operational procedures and standards are maintained, any issues reported to the Service Co-Ordinator.
10. Respond calmly and positively in times of conflict or uncertainty, seeking appropriate assistance to achieve resolution.
11. Work collaboratively and flexibly with colleagues to ensure the delivery of a quality, effective, 'Patient First' service.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Integrated Geriatric and Stroke Medicine Directorate is a large Clinical Directorate (Budget of £25 Million) that incorporates the acute Geriatric and Stroke Wards on the Northern General Hospital and Royal Hallamshire Hospital sites, SPARC (Stroke Pathway Assessment and Rehabilitation Centre), Intermediate Care Beds in the community and the Community Stroke Service (CSS). The role of the Directorate is to provide seamless integrated care to Geriatric and Stroke patients in Sheffield. Care extends from the admission, inpatient stay, through to integrated care beds and long term follow up in the Community.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* GCSE Maths and English grade C/4 (or equivalent qualification) or recognised equivalent or equivalent experience.
* NVQ level 3 or equivalent in business administration or demonstrable experience
* Short course or demonstrable experience in staff supervision
Experience
* Previous Ward Clerk Experience within the NHS or other health care setting.
* Experience of training and developing others
* Experience of planning, allocating and prioritising a team’s workload
Skills and Knowledge
* Proficient in the use of Microsoft Office Products including Word, Excel and Outlook
* Excellent communication and interpersonal skills
* Ability to communicate with staff at all levels in an appropriate manner.
* Knowledge of Lorenzo and the e-whiteboard
Personal Qualities
* Ability to use own initiative
* Ability to work as part of a team
* Ability to discuss sensitive issues and demonstrate empathy with staff.
* Willingness to learn and adapt to changes
* Interest in self-development and actively encouraging the training and development of others
* Willingness to contribute to continuous service improvement
* Willingness to work flexibly to meet the needs of the service.
* Awareness of Trust policies and procedures
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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