Operations manager

Finn Lough Belleek, Northern Ireland, United Kingdom


Operations Manager

Finn Lough is a unique retreat offering immersive experiences with a focus on sustainability, innovation and bespoke service. From our signature Bubble Domes to our Spa and Dining, we provide a haven for guests seeking relaxation and connection with nature.

Role Overview

We are seeking an experienced and dynamic Operations Manager to oversee the day-to-day running of Finn Lough. This is a multifaceted role that requires exceptional leadership, problem-solving skills, and a hands-on approach to ensure seamless operations across all departments. You will report directly to the General Manager/owners and collaborate closely with the wider management team to maintain the highest standards of service and guest experience.

Key Responsibilities

Guest Experience & Service Excellence

1. Ensure a consistently high standard of service across all guest touchpoints, from arrival to departure.
2. Monitor guest feedback, address concerns, and implement improvements to enhance overall satisfaction.
3. Work closely with the front-of-house and housekeeping teams to maintain a seamless and welcoming environment.

Operational Oversight & Team Leadership

1. Oversee daily operations across all departments, including accommodation, F&B, spa, and maintenance.
2. Lead and support department managers to ensure smooth coordination and efficiency.
3. Assist in recruitment, training, and ongoing development of staff, fostering a motivated and engaged team.
4. Implement and uphold SOPs to maintain consistency and quality in all aspects of the business.
5. Work with the department head to continually review and optimise both the front of house and back of house processes.

Facilities & Sustainability Management

1. Ensure the retreat’s infrastructure, Bubble Domes, and facilities are maintained to the highest standards.
2. Organise and oversee ongoing preventative maintenance using the in-house team and external contractors.
3. Work with the maintenance team to proactively address any issues and minimise disruptions.
4. Support and drive Finn Lough’s commitment to sustainability through responsible resource management and eco-conscious initiatives.
5. Assist with budget management, cost control, and resource allocation to maximise efficiency.
6. Oversee stock levels, supplier relationships, and procurement processes.
7. Ensure compliance with health & safety regulations and licensing requirements.

Requirements

1. Proven experience in an operations, hospitality, or management role, preferably in a luxury or boutique setting.
2. Strong leadership skills, with the ability to inspire and manage diverse teams.
3. Excellent problem-solving abilities and a proactive mindset in handling challenges.
4. High attention to detail and a commitment to delivering outstanding guest experiences.
5. Ability to multitask and remain calm under pressure in a fast-paced environment.
6. Weekend availability is essential, as the role requires a presence during peak operational times.
7. A passion for sustainability and nature-driven hospitality is a plus.

What We Offer

1. A unique and inspiring work environment in a breathtaking natural setting.
2. Access to wellness and leisure facilities.
3. Competitive salary based on experience.
4. Access to company vehicle.
5. Opportunities for professional growth and career development.
6. The chance to be part of a passionate team dedicated to delivering exceptional experiences.
7. Accommodation and staff vehicle is available for relocation.


Seniority level

Mid-Senior level


Employment type

Full-time


Job function

Management


Industries

Hospitality and Hotels and Motels

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