Job summary Patient Coordinator We are a large friendly NHS GP Practice based in Clifton with over 20,000 patients. We are seeking a committed full-time Patient Coordinator to join our wonderful Reception Team (37.5 hours per week). Our Patient Coordinators require excellent communication, time management and IT skills, along with the ability to adapt their approach to meet the individual needs of our patients. The team jointly handle between 300-450 incoming phone calls per day, along with all walk-in enquiries. Call handling is a key element of the role, and as such would suit candidates with experience in a call centre environment. Main duties of the job provide a high standard of service to assist patients in accessing the appropriate service or healthcare professional within the Practice. work as a member of the Reception Team to ensure the smooth running of Reception, whilst taking a proactive role in maintaining an efficient and effective service to all patients. act as a central point of communication and liaison with other members of the Practice team. ensure administrative and clerical duties within the Practice are carried out in line with Practice guidelines and policies. work closely, and under the direction of the Management Team to improve standards across a wide range of administrative activities. The ideal candidate will have experience of dealing with the public at all levels. A positive attitude and can-do approach are essential to ensure patients receive the best possible care. Candidates will be required to work a variety of shift patterns throughout the week (including evenings) to meet the needs of the modern NHS. Flexibility to cover holidays and sickness are essential. About us Pembroke Road Surgery is a highly regarded GP Practice in the heart of Clifton. a high emphasis is placed on team working and staff development. If you enjoy a challenge, like working with people and are able to grasp new systems and procedures quickly, this is the role for you. Benefits include generous NHS pension, staff parking, wellbeing initiatives, social activities and NHS Blue Light card. Date posted 22 October 2024 Pay scheme Other Salary £12 an hour Probationary rate. Pay award pending Contract Permanent Working pattern Full-time Reference number A5381-24-0002 Job locations 111 Pembroke Road Clifton Bristol BS8 3EU Job description Job responsibilities Full details of the role and the requirements with the person specification are uploaded for ease of download. Job description Job responsibilities Full details of the role and the requirements with the person specification are uploaded for ease of download. Person Specification Experience Essential There are full details within the uploaded person specification. Qualifications Essential There are full details within the uploaded person specification. Person Specification Experience Essential There are full details within the uploaded person specification. Qualifications Essential There are full details within the uploaded person specification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Pembroke Road Surgery Address 111 Pembroke Road Clifton Bristol BS8 3EU Employer's website https://www.pembrokeroadsurgery.co.uk/ (Opens in a new tab)