Join a leading Build to Rent (BTR) operator as a Night Resident Services Advisor to work within their Luxury Residential development in Reading. This is a high-end building with over 250 apartments and on site amenities. This role offers an exciting opportunity to work in a fast-paced environment, focusing on customer engagement and administrative support whilst working closely with management teams. Salary: £29,000 per annum Location: Site Based, Reading Shift Pattern: 4 Nights on, 4 Nights Off – 8pm to 8am Duties and responsibilities To carry out regular floor walks and security checks of the building and reporting and logging any details as required. Report work related accidents or other injuries immediately upon occurrence. Follow client and department safety and security policies and procedures to maintain a clean, safe and secure environment. Maintain awareness of suspicious persons on property premises. Provide a warm and courteous welcome to all residents and visitors. Actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents. Co-ordinate day-to-day operations ensuring quality and service delivery meets and exceeds the resident’s expectations at all times. Play a key role in the organisation and operation of resident events, including budgeting and ordering supplies. Handle all front of house incoming calls/enquiries and ensue a warm, welcoming environment for residents and visitors using the agreed salutation. Ensure an accurate log is maintained for any visitors or deliveries and that these are announced to the resident. Interact with customers to obtain feedback on the quality of product, service levels and overall satisfaction levels. Check, read and action emails and other requests regularly and on a timely basis. Experience & Knowledge Experience working within Residential, Build to Rent (BTR), Purpose Built Student Accommodation (PBSA), Hospitality, Hotels Excellent communication, interpersonal, and organizational skills. Proactive and independent, with the ability to manage a busy workload effectively. If you feel this is the right role for you, then please do submit your CV today