UX Writer / Content Designer (14516) Manchester, England
Reporting to: Head of Design
Duration: 6 months initially
Location: Manchester office + 2 days a month in London
Work model: Hybrid (3 days in the office, 2 from home)
Responsibilities
* You’re familiar with the gov.uk content guidelines, you know content best practice and you’re an expert at writing for accessibility.
* The ability to translate complex financial/investments concepts into simple, plain English language is your main strength.
* You’re able to produce different types of content (microcopy, conversational, product marketing, help/instructional) and you’re able to adapt your content to the medium (writing for chatbot, web, mobile app, public website, logged-in dashboard, transactional journeys).
* You understand that consistency is important but also that, at times, breaking away from it is necessary to create meaningful content.
* You contribute to research activities by helping with research plans, discussion guide, content for prototypes and insight synthesis.
* You autonomously drive the production of content and lead the content sign-off process with Product, business stakeholders, legal and compliance.
* You proactively engage with your immediate stakeholder group (PM, UX, Developers) but also other relevant SMEs (legal, compliance, business strategy, customer services, etc).
* You engage with the Design practice (content design + product design) through show and tell sessions and contribute to the betterment of the Content craft as a whole.
* You understand UX, the Double Diamond and the Agile delivery mindset.
* You work off hypothesis and problem statements.
* You’re proficient in Figma – this is our workspace and where you’ll need to execute all design work.
* As our team is lean, you’re able to work on multiple projects at the same time and are comfortable with content-switching.
* You’re an adaptable designer and you’re able to flex your ways of working depending on the nature of projects and the team you work with (mixture of proactive and reactive work).
* You’re able to work autonomously, you know what to do without being given specific tasks.
* You’re proactive, you take ownership of the work and you’re constantly looking to help and add value.
* You’re curious, you relentlessly ask questions, you’re obsessed with understanding how our products/operational processes work and you’re keen to keep learning (whether that’s insight or ways of working).
* You build trust and work in symbiosis with other designers in the team, through constant and proactive communication.
* You’re open-minded and selfless, you recognise that design is a team sport and you welcome scrutiny and design debates.
* You’re able to run the Design conversation, from conceptualisation to leading meetings and workshops, connecting with the relevant SMEs, sourcing customer insight, etc.
* You’re able to think strategically about your work and its impact beyond your immediate value stream.
* You’re thorough and considered in your decision making, you seek to understand the root cause of problems and you don’t rush to solutions.
* You’re comfortable sharing and presenting your ideas and solutions.
What this role isn’t
Our team doesn’t currently work on anything related to social media, blogging or content marketing.
Experience
* Minimum 4 years in the design space, writing for transactional journeys, apps, websites, dashboards, etc.
* Experience in finance, asset management or other regulated industries strongly recommended.
* Recent experience in working on client acquisition/onboarding journeys would be a bonus.
Application Details
Name:
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Email:
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Phone:
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CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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