Job summary We have an exciting opportunity for an enthusiastic individual to apply for a part time position (26.25 hours) as a Band 2 Ward Clerk based at Good Hope Hospital. The post will be part of our Patient Administration Team and will be based in the Surgical Assessment Unit. 26.25 hours each week; working 7.5 hours 4 days on, 4 days off - this shift pattern would include weekends and bank holidays. Interviews are expected to be held on Teams on 6th February 2025. Main duties of the job As a Ward Clerk you are first point of contact and are based on the wards reception desk welcoming patients / visitors onto the ward, answering door buzzers, telephones and any queries that arise from staff or visitors. The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data, this will include admissions and discharges on the Trust electronic patient administration system (Oceano PAS) at all times. Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential. The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment. You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Date posted 20 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 to £23,615 a year pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 304-1091537 Job locations Good Hope Hospital Rectory Rd Sutton Coldfield West Midlands B75 7RR Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Person Specification Qualifications Essential Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Experience Essential Experience of dealing with the Public/Customer service experience Experience of using IT systems Additional Criteria Essential Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good keyboard / IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors Ability to problem solve Understand confidentiality and apply the principles in every day working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive issues Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Ability to travel to multiple sites Ability to handle cash & valuables Ability to work under pressure and deal with stressful situations Person Specification Qualifications Essential Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Experience Essential Experience of dealing with the Public/Customer service experience Experience of using IT systems Additional Criteria Essential Good communication / customer care skills both written and verbal demonstrating sympathy and compassion Good keyboard / IT skills Good organisation skills and ability to multitask Good time management skills Ability to deal professionally with enquiries from staff, Patients and Visitors Ability to problem solve Understand confidentiality and apply the principles in every day working practice Ability to pay attention to detail where there are predictable interruptions to the work pattern Ability to deal with stressful situations and sensitive issues Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Ability to travel to multiple sites Ability to handle cash & valuables Ability to work under pressure and deal with stressful situations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address Good Hope Hospital Rectory Rd Sutton Coldfield West Midlands B75 7RR Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)