For further information on this role, please see the attached detailed Job Description and Person Specification : To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner. To type and distribute clinical and general correspondence in line with Trust standards To have responsibility for the input and maintenance of good quality data. To maintain a bring-forward system. To demonstrate a commitment to the delivery of a high quality service to patients and other service users, and to assist in diffusing informal patient complaints. To perform any other ad hoc duties appropriate to the post that may be required.