Job Title:
Desktop Technician Level 2
Role Overview:
We are seeking an experienced Desktop Technician to join our team, providing technical support for a wide range of desktop and mobile devices.
Key Responsibilities:
* Troubleshoot and resolve hardware/software issues while maintaining high customer satisfaction.
* Manage technical issues through a customer ticketing system, ensuring updates and resolutions are provided in a timely manner.
* Perform basic network connectivity troubleshooting, asset inventory, and device upgrades.
* Offer end-user training and guidance on hardware/software usage.
Technical Requirements:
* Strong experience with Windows 10, Office 365, Microsoft Teams, Google apps, and ServiceNow.
* Proficiency in managing MS Active Directory (users, groups, policies).
* Skilled in supporting a variety of devices: desktops, laptops, printers, smartphones, and tablets.
* Strong Microsoft Office skills (Outlook, Word, Excel).
Requirements:
* Full UK driving license and ability to travel.
* Must have the UK clean Driving license
Estimated Salary:
£45,000 - £55,000 per annum