Job summary We are looking for a dynamic and inspiring leader who is highly motivated and driven to facilitate the delivery of the very best patient experience and outcomes to join the well-established operational team within the Medical Division at MWL. Reporting to the Deputy Director of Operations & Performance for Medicine, the post holder will be responsible for the management of Gastroenterology and Endoscopy. The Gastroenterology directorate at MWL has the largest and most diverse service portfolio in Cheshire & Merseyside. The service is delivered across four sites and delivers a wide range of services and diagnostics that include Endoscopy, Nutrition, Upper GI Oncology, Liver and GI physiology. In addition to these the department is pioneering some of the most new and innovative procedures such as Colon Capsule Endoscopy, Trans nasal Endoscopy and Cytosponge. The expert team includes Consultants, Speciality Doctors, Nurse Endoscopists, Liver, Nutrition & Upper GI Nurse Specialists, Physiologists, ANP's, Management and admin, and Endoscopy booking teams. Successful applicants will need to demonstrate substantial management expertise in a complex operational environment and have a proven track record of leadership qualities which have achieved measurable outcomes in performance, quality and patient experience. Please note, this recruitment process will include an assessment centre which will be held week commencing Monday 10th February 2025. Main duties of the job The Gastroenterology directorate here at MWL has the largest and most diverse service portfolio in Cheshire & Merseyside. The service is delivered across four sites and delivers a wide range of services and diagnostics that include Endoscopy, Nutrition, Upper GI Oncology, Liver and GI physiology. In addition to these the department is pioneering some of the most new and innovative procedures such as Colon Capsule Endoscopy, Trans nasal Endoscopy and Cytosponge. The expert team includes Consultants, Speciality Doctors, Nurse Endoscopists, Liver, Nutrition & Upper GI Nurse Specialists, Physiologists, ANP's, Management and admin, and an Endoscopy booking team. The post will provide the successful applicant with the opportunity to lead a wide variety of operational issues and performance targets due to the varied nature of Gastroenterology and Endoscopy services. The post holder will lead the development and improvement of all services, ensuring all activity plans and KPIs are met, continuing to strive to provide the very best care and experience to all patients, as well as continually improving the motivation and wellbeing of staff. About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: Rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Date posted 18 January 2025 Pay scheme Agenda for change Band Band 8b Salary £62,215 to £72,293 a year per annum Contract Permanent Working pattern Full-time Reference number 409-6910721 Job locations Mersey and West Lancashire Hospitals (All Trust Sites) Warrington Road Whiston, St Helens, Southport and Ormskirk L35 5DR Job description Job responsibilities To lead the work required, to ensure that systematic processes are in place across the Directorate of Gastroenterology and Endoscopy to support efficient delivery of key business and service objectives. Support the Clinical Directors by taking lead responsibility for all operational and tactical aspects of business, financial, activity and performance management and for the strategic planning of all aspects of the business across the directorate. The post holder will be responsible for initiating necessary action to ensure that the service is delivered within the budget available. Lead in managing income streams supported by the development of a directorate marketing strategy to sustain market share and develop opportunities across the directorate. To lead service redesign initiatives across the directorate to enable improvedways of working to enhance the patient experience. Provide information including performance reports to the Clinical Directors and Deputy Director of Operations including recommendations and advice for opportunity to improve. Be expected to develop a clear understanding of all aspects of the service and be able to deputise for the Deputy Director of Operations. Play a pivotal role in influencing, developing, and sustaining key relationships with external stakeholder. Take lead responsibility for the development of Business Cases within the Directorate and ensure that operational and strategic opportunities for the continuous development and improvement of the service are appropriately explored and pursued. This includes the delivery of all operational performance targets and financial management, the quality of services to patients and their relatives and the redesign of services towards best practice standards, within available resources. Take a lead role in developing and implementing local service changes by taking project management responsibility for improvement activities within the organisation and where required across the local health economy. Lead governance and quality improvement within the services and to provide an effective interface between the Medical Division Management Team and Corporate Services. Be an integral member of the Divisions senior management team. The post holder will play a key role in contributing to the overall management of the Division and will be expected to take on responsibilities in relation to this, as directed by the Deputy Director of Operations. The post holder will be expected to manage the performance of the Division to ensure that key national targets and quality standards are met and, on some occasions, exceeded. To attend key Trust meetings and act as a senior officer on behalf of the Directorate in a professional manner. Job description Job responsibilities To lead the work required, to ensure that systematic processes are in place across the Directorate of Gastroenterology and Endoscopy to support efficient delivery of key business and service objectives. Support the Clinical Directors by taking lead responsibility for all operational and tactical aspects of business, financial, activity and performance management and for the strategic planning of all aspects of the business across the directorate. The post holder will be responsible for initiating necessary action to ensure that the service is delivered within the budget available. Lead in managing income streams supported by the development of a directorate marketing strategy to sustain market share and develop opportunities across the directorate. To lead service redesign initiatives across the directorate to enable improvedways of working to enhance the patient experience. Provide information including performance reports to the Clinical Directors and Deputy Director of Operations including recommendations and advice for opportunity to improve. Be expected to develop a clear understanding of all aspects of the service and be able to deputise for the Deputy Director of Operations. Play a pivotal role in influencing, developing, and sustaining key relationships with external stakeholder. Take lead responsibility for the development of Business Cases within the Directorate and ensure that operational and strategic opportunities for the continuous development and improvement of the service are appropriately explored and pursued. This includes the delivery of all operational performance targets and financial management, the quality of services to patients and their relatives and the redesign of services towards best practice standards, within available resources. Take a lead role in developing and implementing local service changes by taking project management responsibility for improvement activities within the organisation and where required across the local health economy. Lead governance and quality improvement within the services and to provide an effective interface between the Medical Division Management Team and Corporate Services. Be an integral member of the Divisions senior management team. The post holder will play a key role in contributing to the overall management of the Division and will be expected to take on responsibilities in relation to this, as directed by the Deputy Director of Operations. The post holder will be expected to manage the performance of the Division to ensure that key national targets and quality standards are met and, on some occasions, exceeded. To attend key Trust meetings and act as a senior officer on behalf of the Directorate in a professional manner. Person Specification Qualifications Essential Educated to degree level and/or equivalent qualification and/or equivalent experience Desirable NMC Registered or substantial management/patient flow experience within an acute general hospital Post graduate qualification in health service management and/or equivalent qualification and experience Master's degree and/or equivalent qualification and experience Intermediate IT skills qualification in Microsoft Word and Excel processing or equivalent experience Knowledge & Experience Essential Significant current experience of complex operational management in a healthcare setting A demonstrable capacity and capability for operational service management in an acute hospital environment or similarly complex organisation, including staff management, financial management and change management Demonstrate highly effective, credible leadership experience within the acute hospital setting Ability to undertake analysis of capacity and demand in relation to waiting lists and inpatient length of stay Comprehensive knowledge of planned/unplanned care activities/practice Excellent innovation skills Ability to lead and manage all grades of staff within Directorates Ability to communicate confidently and assertively, both written form and verbally, formally and informally to a wide range of audiences, both internal and external to the Trust Desirable Previous NHS experience within Acute hospital setting at a senior managerial level. Service improvement tools and project planning Other Desirable Ability to travel across all Trust sites Person Specification Qualifications Essential Educated to degree level and/or equivalent qualification and/or equivalent experience Desirable NMC Registered or substantial management/patient flow experience within an acute general hospital Post graduate qualification in health service management and/or equivalent qualification and experience Master's degree and/or equivalent qualification and experience Intermediate IT skills qualification in Microsoft Word and Excel processing or equivalent experience Knowledge & Experience Essential Significant current experience of complex operational management in a healthcare setting A demonstrable capacity and capability for operational service management in an acute hospital environment or similarly complex organisation, including staff management, financial management and change management Demonstrate highly effective, credible leadership experience within the acute hospital setting Ability to undertake analysis of capacity and demand in relation to waiting lists and inpatient length of stay Comprehensive knowledge of planned/unplanned care activities/practice Excellent innovation skills Ability to lead and manage all grades of staff within Directorates Ability to communicate confidently and assertively, both written form and verbally, formally and informally to a wide range of audiences, both internal and external to the Trust Desirable Previous NHS experience within Acute hospital setting at a senior managerial level. Service improvement tools and project planning Other Desirable Ability to travel across all Trust sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust Address Mersey and West Lancashire Hospitals (All Trust Sites) Warrington Road Whiston, St Helens, Southport and Ormskirk L35 5DR Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)