Job Description As a Senior Business Consultant, you will leverage your expertise in the UK financial services sector to manage high-value client relationships, oversee complex client portfolios, and identify opportunities for improvement. This role requires a blend of consulting, project oversight, and client relationship skills to ensure exceptional service delivery and support long-term client success. You will work closely with cross-functional teams, lead client initiatives, and manage service quality, ensuring contracted commitments and service levels are met. Key Responsibilities : Client Strategy and Relationship Management Develop and sustain strong relationships with strategically important clients, acting as a trusted advisor to align our services with clients' strategic goals. Collaborate with clients to identify and document clear, actionable project objectives that align with their business processes and regulatory requirements. Provide updates on current initiatives, highlighting progress, key milestones, and any adjustments needed to stay aligned with client expectations and evolving needs. Represent our clients internal across our business, acting as the voice of the customer within our organisation. Project Oversight and Service Delivery Oversee the end-to-end delivery of key initiatives, ensuring they meet established quality standards, timelines, and budgets. Coordinate with internal teams to mitigate risks, address security and compliance requirements, upholding service excellence. Lead project planning, monitor progress, and conduct regular service reviews with clients to provide updates, address concerns, and ensure that contractual commitments are met or exceeded. Develop and execute service improvement plans, ensuring clear objectives and actionable steps to enhance client satisfaction. Team Leadership and Development Provide coaching across the consultancy practice, providing guidance, support, and mentorship to enhance their skills and drive successful project outcomes. Foster a proactive approach to issue management, empowering the team to analyse, prioritize, and resolve incidents in a way that minimizes client impact. Continuous Improvement and Solution Development Proactively identify opportunities to improve client processes, increase operational efficiency, and enhance service quality. Conduct thorough root cause analysis for any incidents, developing and implementing preventive measures to avoid recurrence. Collaborate with clients to introduce new products or adjust existing processes to improve their operations and add value. Business Development and Revenue Growth Leverage industry expertise and client insights to identify and develop new business opportunities within existing and prospective client accounts. Work closely with the sales team to support lead generation and conversion, aligning proposed solutions with client needs to drive revenue growth. Act as a trusted advisor, positioning the firm as a key partner in the mortgage and savings sector through expertise and value-added recommendations.