Monitor clinic schedules, patient appointments and resource allocation to ensure optimal utilisation of clinic time. Identify bottlenecks or inefficiencies in appointment scheduling are resource allocation. Develop and implement strategies for filling cancelled appointment slots and collaborate with frontline staff to quickly reassign cancelled slots. Utilise reminder systems and patient outreach to minimise appointment cancellations. Analyse the data to identify trends and patterns in DNA. Implement measures to reduce DNA's such as appointment reminders, patient education, or rescheduling options and ensuring patient information is accessible to all. To deal with the day to day incoming referrals. To ensure that all referrals contain the required information to allow pathways to be linked and clock status to be corrected. To set up and manage the messages received to the diabetes helpline: logging and passing messages to the clinical nursing team and assist with any actions arising from the message. To ensure that the patients receive the correct instructions and correspondence related to the appointment. To work with the nurse lead to review and change any letter templates. To ensure clinical diaries on PAS are outcomed at the end of each day and outcome forms are fully completed. To cancel and reschedule patient or whole clinics in the event of sickness / unforeseen circumstances requiring last minute changes. To regularly review the outpatient waiting lists to ensure the it is accurate and up to date, identifying any potential referral to treatment "RTT" clock breaches, incorrect clock data and ratify the unoutcomed appointments on a weekly basis informing the appropriate team leader of any issues. On a monthly basis validate any patients that are showing as having waited longer than an agreed timeframe. To make new appointments as appropriate from the partial booking system for all patients referred, often at a quick turn around time. To receive patients at clinic reception, checking details and booking onto the patient administration system. Booking patients out of clinic and/or making follow up appointments as directed by the nurses. To action changes to individual appointments whilst ensuring the patients are seen within the agreed clinical priority and that written confirmation is immediately sent. This involves the management of messages received by the digital platforms e.g. the trust SMS text system. To maintain an accurate filling system for patient records to facilitate retrieval as necessary. To work with the clinical nurse specialists in setting up the data entry for the new Diamond data base, ensuring data is accurate and entered in a timely way. To manage telephone enquiries from patients, relatives Medical Practitioners and consultants ensuring that appropriate action is taken including passing on messages to clinical nurse specialists. To telephone patients sometimes at short notice to offer appointments or reschedule appointments. To ensure that letter, telephone and face to face communication with patients, colleagues and mangers id professional, timely in line with health records polices and procedures. To respond to any queries and complaints from patients, managers or clinicians regarding clinics, referrals, bookings and waiting times, ensuring that any serious issues are escalated to the lead Nurse for Diabetes. To monitor all outpatient clinics to ensure that all slots are utilised to the maximum and where necessary, fill any vacant slots and prevent the overbooking of clinics. Liaise with colleagues to ensure there is adequate cover during holiday periods and where possible sickness. To ensue that all policies and procedures are adhered to and training is undertaken when new policies and procedures are implemented. In particular those for health records, confidentiality and information security. To participate in yearly appraisal. To make notes available to the legal department as required. To report any maintenance problems to appropriate agencies.