We are looking for a Customer Service Executive to join the team Key Responsibilities Be the main contact for customers on a day to day basis (Internal account co-ordinator) Supporting colleagues at other sites with work sub-contracted to our plant Receiving, understanding and processing orders, order saving /checking, booking call offs and sending confirmations. Action morning reports daily to ensure deliveries are on time and updating the customer where applicable to manage expectations Credits / Invoice queries to be dealt with within set time scales, investigation and raising the necessary paperwork. Item creation New / similar product setup / checking. Using information provided by external sales where applicable. Manage customer stock and forecasts via weekly communication and running stock sheets / order books. To follow customer SLA’s and challenge / provide feedback to the site / Sale Manager. Aged stock management – managing stock levels, clearing stock and highlighting and slow moving stock, to ensure KPI targets are met. Provide sales information / data as and when required from internal and external contacts Studio tracker maintenance and launch management to ensure delivery for launch in store Artwork approvals and obtaining plate PO’s ensure the process is followed effectively and timely Manage organic account growth through proactive customer contact calls Communicate to the customers as and when applicable, shutdowns, bank holidays, lead times etc Attend customer visits where required / requested with External Sales / Customer Service Manager Ensure regular account reviews are held with the External Sales Managers / Customers Complaint handling – ensure complaints are managed through to close off and communication with the customer internal / external Upselling / negotiation – i.e. sell aged stock, increase the order quantity, additional carriage, production overs, full pallets, pallet storage costs etc Co-ordination of customer requests i.e. specification, certificates, questionnaires etc Feedback any intelligence gathered to the business from customers Housekeeping - system, version control, plate disposals, CRM folders, order saving, filing, emails. Invoicing / checking as and when required. Using multiple systems available to gather information. Interacting with a range of departments on a daily basis. Any additional duties deemed necessary to carry out your role. What we are looking in the successful candidate Extremely high levels of Attention to detail Be able to multitask various tasks at a given time To work to tight / strict deadlines / working under pressure Build, develop & maintain strong customer relationships Product /Technical /Industry knowledge Organised with excellent time management skills Commercial awareness Communication skills; both written and verbal Information gathering and time management Persuasive Adaptability to change / Flexible Initiative Tenacious Resilient Negotiations Skills Team player Self- motivated and driven A Positive can do attitude Pro-active First time right approach Professional Good level of Knowledge of Excel & Microsoft packages What we can offer you 25 days annual leave plus bank holidays risking to 28 days with length or service Enhanced Sick Pay Enhanced Paternity Pay – 2 weeks full pay (after qualifying conditions have been met) Enhanced Maternity Pay – 6 months full pay and 6 months half pay (after qualifying conditions have been met) Life assurance (x4 annual salary) Health Cash Plan December close down Access to BenefitHub (Discount marketplace) Free onsite parking