Lion Quays Resort is an 82 bedroom, 4-star Hotel and Spa, perfectly located on the waterside near Oswestry, Shropshire. Our mission is to be the number one choice by consistently providing the highest levels of hospitality, with a passion for exceptional guest care delivered by an enthusiastic and knowledgeable team.
Primary Job Purpose:
An exciting opportunity has arisen for a highly-motivated and enthusiastic Head Receptionist to join our team. The successful Head Receptionist will ensure the smooth running of the front desk and all reservation and reception duties, maximizing customer satisfaction and maintaining good customer relations.
Roles and Responsibilities for a Head Receptionist:
1. Manage and demonstrate high customer care within the team to meet the service requirements of the hotel.
2. Train staff for the full reception department to ensure a highly motivated and efficient team.
3. Recruit, maintain and develop a strong team.
4. Champion a training culture within the team that maintains knowledge and skills and encourages talent for succession planning.
5. Ensure financial awareness including: Banking Procedures; P.C.I; No-shows; Gift Vouchers; Guest Recharges; Temp accounts.
6. Ensure staff rotas are set up to manage the needs of the business.
7. Inform the Group Revenue Manager of any changes made to revenue detailed on the system.
8. Assist the reservations manager in carrying out all administration duties relevant to front of house.
9. Handle customer complaints promptly and professionally, demonstrating genuine customer care.
10. Aim to achieve daily targets set by the Group Revenue Manager and General Manager.
11. Comply with all legal requirements in respect of health, safety, and welfare of staff and customers.
12. Carry out duty management shifts on a rota basis.
13. Complete all necessary HR paperwork for existing and new team members.
Key Skills for a Head Receptionist:
1. Knowledge of computers and relevant software applications with good keyboard skills.
2. Strong administration skills with a sound knowledge of MS Office.
3. Excellent verbal and written communication skills.
4. Excellent time management and attention to detail.
5. Ability to work well under pressure and to tight deadlines.
Benefits:
1. Discounts across the resort, including family and friends.
2. Free onsite parking.
3. Progression and career development opportunities.
4. Pension Scheme.
5. Free staff food on shift.
6. Free gym membership.
7. Access to wellness programmes.
Job Types: Permanent, Full-time
Pay: Up to £26,200 per year
Experience: Customer service: 1 year (preferred)
Location: Lion Quays Resort, Weston Rhyn, Oswestry, England, Shropshire, SY11 3EN
Date Posted: 16th July 2024
Closing Date: 30th August 2024
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