Job Description
Pet Claims Assessor\nRemote working \nSalary - £24,500 \nAre you passionate about pets and ensuring they get the care they deserve? Do you have strong attention to detail and a drive to meet targets? We’re looking for a dedicated Pet Claims Assessors to join our growing team and make a real difference in the world of Pet Insurance.\nThe Role:\nAs a Pet Claims Assessor, you will be responsible for assessing and validating pet insurance claims efficiently and accurately.
You'll play a key role in ensuring the smooth processing of claims, while working towards meeting productivity targets and KPIs that are essential to our business goals.\nKey Responsibilities:\n\nReview incoming forms and ensure claims are settled within the agreed (SLAs).\nAssess new and ongoing claim submissions by reviewing all claim documentation provided.\nGather and verify information from customers and veterinary practices to accurately assess claims.\nEnsure valid claims are paid promptly and any anomalies are queried or declined as necessary.\nIdentify potentially fraudulent claims and follow the agreed process for referral.\nProvide exceptional customer service through timely and accurate claim processing.\nBuild and maintain strong relationships with customers and colleagues, promoting professionalism at all times.\nMaintain up-to-date knowledge of technical aspects, product offerings, and systems to effectively explain policy coverage to customers.Essential Skills:\n\nMust have veterinary nurse experience or prior pet claims assessing experience.\nStrong communication skills and ability to work effectively as a team player.\nExcellent attention to detail.\nSolid data entry and IT skills.\nA flexible attitude and willingness to take on new tasks.Desirable Skills:\n\nPrevious experience in pet claims assessing.What We Offer:\n\nA collaborative, fast-paced work environment.\nHours - Monday-Friday 9am-5pm \nCompetitive salary with a fantastic bonus scheme tied to performance targets and KPIs.\n25 days of annual leave, plus Bank Holidays, and the option to purchase three additional days.\nHealth Cash Plan for peace of mind.\nAccess to a wide range of discounts and cashback offers for shopping, restaurants, travel, and more.\nLife Assurance (4x annual salary).\nA structured pathway for personal and professional development.\nEmployee referral scheme to reward those who help us grow.Ready to Make an Impact?\nIf you're driven by meeting targets, working in a team environment, and providing top-notch service, we’d love to hear from you. Apply now and start your rewarding career as a Pet Claims Assessor!\n\nGWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at