Employer Sheffield Teaching Hospitals NHS Foundation Trust
Employer type NHS
Site Northern General Hospital
Town Sheffield
Salary £26,530 - £29,114 pa/pro rata for part time staff
Salary period Yearly
Closing 19/03/2025 23:59
Interview date 31/03/2025
Medical Secretary/Pathway Co-ordinator
NHS AfC: Band 4
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. While you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
The successful candidate will be required to provide comprehensive secretarial support to the Cardiothoracic Surgical Team and its Consultants which sit within Cardiothoracic Services at the Northern General Hospital.
You will need to have the ability to work independently while maintaining a high standard of work. The ability to prioritise your workload and to know when to escalate issues is essential. You will need to liaise with staff throughout the Trust at all levels, including Consultants, Management, Nursing staff, GP’s, patients, and patient relatives, dealing effectively and efficiently with their enquiries.
To be successful in your application, you will need to be able to work on your own initiative with a good standard of education, experience of an office-based role, good sound secretarial, typing and IT skills, with excellent verbal and written communication skills along with a clear understanding of patient confidentiality and the 18-week RTT pathway.
Main duties of the job
1. To undertake a comprehensive medical secretarial service to the consultant and his/her team including time management.
2. To maintain quality and up-to-date patient case notes which include entering clinic comments and acting upon the instructions therein.
3. To be responsible for the delivery (typing) of accurate clinical letters and discharge summaries.
4. To act as an initial point of contact for GP’s, other consultants, medical staff, health care professionals, patients, etc.
5. Monitor results and chase outstanding results when necessary to ensure patient pathways are managed accurately and in a timely manner.
6. Ensure RTT pathways are correctly completed on Lorenzo in real-time.
7. Monitoring the waiting list at regular intervals to ensure patients are treated in line with national waiting time targets.
8. To receive and deal with a range of telephone enquiries from all disciplines effectively.
9. Participate in covering MDT meetings as and when required.
10. To take accurate messages related to consultant/secretary i.e. patient enquiries.
11. Participate in mandatory training and IPR’s in order to meet the requirements of the Knowledge and Skills Framework.
12. Actively contribute to the smooth running and development of the department by sharing, discussing, and implementing new ways of working with colleagues and directorate staff.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development and many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
* Educated to GCSE (or equivalent) including English grade C /4 or above or able to demonstrate the competencies required to carry out this role.
* RSA/OCR stage III (or equivalent) word processing or audio typing.
Experience
* Effective patient/customer care and telephone skills.
* NHS and/or Local Authority (Social Care) experience.
* An understanding of basic medical terminology.
Further Training
* Competent confident use of IT packages, in particular Office 365.
* End user training on PAS system.
* Appropriate training on other Trust Patient Information systems.
* Proven evidence of organisational skills with the ability to work using own initiative and without supervision.
* Ability to work to conflicting deadlines.
* Ability to organise and prioritise own workload and adapt to change.
* Ability to work as a member of a multidisciplinary team and independently.
* Ability to work to agreed quality standards.
* Understanding of the reasons for and ability to maintain the highest standards of confidentiality.
* Ability to understand and respond to the needs of customers from diverse backgrounds.
* Interest in developing role and looking for opportunities to improve working practices.
* Ability to contribute to the development and improvement of processes and procedures.
* Ability to take minutes/notes of meetings reports.
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
If you are offered employment at Sheffield Teaching Hospitals, your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position, please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full-time posts unless indicated but cannot be guaranteed. In addition, for Fixed Term Contracts, internal secondments may be considered; please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook.
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