Job summary
InHealth Intelligence is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.
Main duties of the job
InHealth Intelligence is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.
About us
What can InHealth offer you?
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
1. 25 days annual leave (plus bank holidays)
2. Company contribution pension scheme
3. Refer a friend bonus
4. Discounts on InHealths healthcare services
5. Smart tech, Cycle to Work and thousands of discounts and cashback options
Job description
Job responsibilities
Role: Administrator (Part-Time, hours per week)
Location: Bury St Edmunds Salary: £13,
InHealth Intelligence is a proud supporter of the Diabetic Eye Screening Programmes across NHS England, and since 2011 InHealth Intelligence has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees need to achieve a better user experience. We do this to ensure early diagnoses and to reduce diabetes related complications to our patients.
What you will do:
You will be joining our Failsafe team, in addition to usual care which includes appointing, examination/treatment and discharge, our failsafe team ensure that if something goes wrong in the patients pathway, administrative processes are in place and actioned to identify any errors in procedures.
What you are responsible for:
6. Monitoring all patients referred to the Hospital Eye Service Department in line with guidance and policy
7. Supporting the booking of appointments for the patient based on their referral type in line with national set timelines
8. Ensuring patients on discharge are referred back into the programme within the correct pathway and patients GP has been informed
9. Liaising with Maternity Units within the Hospital to ensure that all Diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme
10. Auditing the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually
11. Reviewing and responding to individual queries & data capture.
We are looking for someone who is:
12. Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care
13. Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
14. Comfortable with audits and reporting
15. A good listener with excellent verbal and written communication skills
16. Aware of the importance of patient confidentiality and data protection
17. Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards
18. Flexible in weekly working patterns and locations as required
19. A team player who is supportive, reliable and trustworthy
20. Approachable, dedicated and hardworking
21. A people person someone who enjoys working alongside and helping others
22. Calm and focused in challenging situations
23. Great at organising things and able to prioritise their workload
24. Good at attention to detail
25. Able to work well within set procedures.
You should apply if you have experience:
26. Previous experience in an administrative role
27. A passion for healthcare.
Person Specification
Qualifications
Essential
28. Please see job description
Desirable
29. Please see job description
Experience
Essential
30. Please see job description
Desirable
31. Please see job description
Additional Criteria
Essential
32. Please see job description
Desirable
33. Please see job description