Job Purpose (Role Definition):
To manage the Company’s Infusion Therapy and Homecare business activities from beginning to end including the portfolio for all infusion therapies: promotion, sale, and after-sales support of the products.
To oversee the direct and indirect management of all aspects of the Infusion Therapy and Homecare business, including business development, service, marketing, and to ensure that all staff have the correct training and tools to deliver the business needs.
Main Duties and Responsibilities:
* Achieve consistent results in support of the Company’s business plan in terms of sales, gross profit, market presence and brand awareness;
* Deliver the Infusion Therapies commercial targets in line with strategy;
* Co-ordinate and execute marketing activities and the strategy for the year alongside the Marketing manager, including exhibitions, events and social media;
* Support the Business Development Manager with business-to-business reviews with Home Healthcare Companies;
* Liaise with Quality Assurance on customer complaints processes and relay feedback to Principals;
* Manage all aspects of the Infusion Therapy product sales across the UK, ensuring that all staff under your supervision comply with and meet the requirements of their respective job descriptions;
* Provide product support nationally in conjunction with the Business Development Managers, Product Specialists and Clinical Support Specialists;
* Support the Technical Service Department in ensuring that the service level KPI’s and contracts are adhered to and the needs of the customer are met;
* Provide support to Business Development managers in Homecare and acute therapies;
* Plan and execute strategies to convert accounts in private homecare and the NHS;
* Provide information to senior management including market trends, competitive activity, product design needs, regulatory requirements;
* Maintain thorough product knowledge to a competent level including ability to demonstrate products, position products versus competitive products and in-service end-users;
* Collaborate with the Product Specialists, Clinical Support Trainers, and appropriate Principal suppliers in planning and executing competency-based training programs;
* Ensure supply chain is robust and market trends, forecasting and demand are communicated in a timely manner to supply chain to ensure customer demand is met;
* Produce business development reports for senior management in order to qualify and support future investment;
* Support and ensure the Infusion Therapy team’s adherence to the Company’s Quality policy and objectives, and the requirements of the Company’s Business Management System, where required;
* Ensure that direct reports have the necessary qualities, competencies and appropriate tools to carry out their roles;
* Harness a working environment that encourages teamwork, energy and creativity;
* Monitor, assess and implement new strategies for enhanced team performance and an increased contribution to the Company’s profit margins;
* Address patient, customer and employee issues effectively and in a timely manner, seeking support and guidance where required;
* Actively participate as a member of the Senior Management Team;
Management Responsibilities:
Infusion Therapies team
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