Customer Service Agent - Uxbridge - Full Time; 40 Hours per week - £24,000 per annum
Hours Mon- Fri 8.30 to 17.30
* Do you want to work in a role where every day is different?
* Do you want to learn new skills and be part of a large diverse team?
* Do you have great communication and admin skills?
We are looking for a Customer Service Agent to provide a high standard of service to our On-Street/ Hillingdon environmental contracts. You will be working as a multi-functional and flexible member of the team, capable of working effectively in a multi-contract environment.
Is this a role that is of interest to you? If so, then please read further.
What will you do?
* Carry out all tasks according to the given contract processing procedure and guidelines (in line with relevant Government Legislation).
* Undertake administrative tasks in relation to the given contract(s) to help ensure that all KPI’s and SLA’s are met.
* Use knowledge of processes and legislation to effectively advise all customers of the correct process/outcome.
* Ensure that your workload is prioritised.
* Handle telephone calls professionally and in line with the laid down expected Service Level.
* To represent the company and ensure company standards and quality are always maintained.
What will you bring?
* The knack to show attention to detail and be precise.
* The demonstration of precise time management skills.
* Be an excellent communicator with customer service skills and technical skills.
* Show a high level of competence with Microsoft Office Programs.
* Be able to prioritise and demonstrate strong organisational skills.
* Be discreet and handle confidential material.
What is on offer to you?
* 40 hours per week
* £24,000 per annum
* Hours Mon- Fri 8.30 to 17.30
* Training and Development
* Employee Discount Scheme
* Pension Scheme
If this sounds like the role for you, please apply now and a member of the recruitment team will be in touch.
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