Customer Assistant - Foods - Stratford Maybird Simply Food
Employer: M&S
Location: Stratford-upon-avon, Warwickshire, UK
Salary: £12.00 per hour (increasing to £12.60 from 1st April) + £3.00 p/h unsocial premium
Closing date: 18 Apr 2025
Work Pattern:
1. Sunday: 06:30-10:30
2. Tuesday: 05:00-09:00
3. Wednesday: 05:00-09:00
4. Friday: 05:00-09:00
5. Saturday: 05:00-09:00
Under 18 disclaimer: This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note: The £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Key Responsibilities:
1. Serve our customers efficiently, both on the shop floor and at service points.
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
3. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
4. Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
5. Build expert product knowledge to sell and recommend our products and services.
6. Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
1. High levels of customer service.
2. Committed to delivering excellent work with great attention to detail.
3. Open to and acts upon feedback, asking for this regularly.
4. Takes accountability for planning and managing own workload efficiently.
5. Strong communication skills.
6. Adaptable to changing situations.
7. Builds positive relationships by being a good listener.
8. Good level of digital capability.
Inclusivity Statement: M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, starting with our recruitment and selection process. We are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.
#J-18808-Ljbffr