Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
LOCATIONS DEPLOYED
North East, and surrounding area to complete job most effectively and efficiently.
DUTIES
1. Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
2. Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
5. Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site.
ESSENTIAL REQUIREMENTS:
* Full UK Manual Driver’s License, which is essential for this role.
* Willingness to travel to client sites daily.
* Experience in either IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or a similar environment where you have installed, supported, and troubleshot electronic/technical devices/hardware.
SALARY: £27057 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
ABOUT THE COMPANY
nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.
Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
BENEFITS: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits, including:
* Training: Continuous learning and growth opportunities.
* 28 Days Annual Leave: Generous annual leave allowance.
* Company Events: Team-building activities and celebrations.
#J-18808-Ljbffr