Receptionist
Huddersfield City Centre
Salary: National Minimum Wage
Hours: 8.45am-5pm
Overview of Responsibilities:
Working as part of a team, you will need to provide an efficient, client-focused telephone service, ensuring that all internal and external calls are processed in a courteous and efficient manner in line with the firm's procedures.
Responsibilities:
* Ensuring the provision of an efficient telephony service handling a high volume of incoming calls across the Firm;
* To receive and initiate calls promptly and efficiently, identifying the callers' requirements, and transferring all calls in an appropriate manner, projecting the Firm's image in a courteous, efficient, and helpful manner;
* Take meaningful telephone messages, when required, referring these by e-mail to the appropriate person in a timely manner;
* Carry out any necessary system checks and advise the telephone supervisor about any system or operating faults;
* Book meeting rooms for work colleagues, managers, and solicitors when required;
* Monitor the Firm's buzzer system, allowing entry to clients and visitors across our sites, in line with our policy;
* Any other reasonable tasks asked of you by the Partnership.
This role is predominantly a back office role, with a limited Front of House presence.
When business need requires it, the following duties may also apply:
* Greeting clients and visitors to the Huddersfield Office, where a fee-earner is not available to do so, assisting with the provision of refreshments, where necessary;
* Ensure that all visitors sign the Visitors' Book for health and safety purposes;
* Organise the service of legal professionals in the swearing of oaths and other legal documents;
* Any other reasonable tasks asked of you by the partnership.
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