Customer Service Apprentice
Apply From: 23/11/2024
Learning Provider
Delivered by SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Employer
Cash Exchange
Vacancy Description
The role is based in one of our busy high street premises and involves lots of customer interaction and giving them advice on the products & services we specialise in. It is ideally suited to someone looking for a customer related career.
Duties:
* Dealing with customer enquiries mainly face to face but also via telephone and email
* Ensuring excellent customer service is delivered during the enquiry process
* Replenishing stock levels in the shop
* Ensuring the shop is kept clean and tidy at all times so it is an inviting place for customers to visit
* Resolving any customer complaints received or escalating the issue to the Manager
* To assist customers with product information
* Work with management to keep up-to-date product knowledge
* There will be some occasions when you will be handling customer payments – full training will be given
Key Details
Vacancy Title
Customer Service Apprentice
Employer Description
Cash Exchange are an established high street company specialising in cash loans, foreign exchange, retail sales through high street premises of products purchased from both individuals and other businesses.
Vacancy Location
1387 LONDON ROAD LONDON SW16 4AN
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000288340
Key Dates
Apply From
23/11/2024
Closing Date For Applications
2024-12-04 23:59:59
Interview Begin From
Possible Start Date
2025-01-02 00:00:00
Training
Training to be Provided
* On the job training delivered by the employer
* Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment.
* For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
* Allocation of an apprenticeship delivery coach who will carry out regular training
* Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
* Identify, track and support 6 hours off the job training activities
* Quarterly formal progress review meetings, identifying learning achievements and next steps
Learning Provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Skills Required
Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative
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