Nuveen is seeking a Head of Technical Operations (Project, Engineering & Delivery) to drive the associated BAU, Engineering, Technical Project function and associated disciplines across the Nuveen International I&O function.
The individual will have a proven technical delivery record managing technical operations activities within a large complex technology department. This will include working with Nuveen operational service leads and providing technical oversight across Nuveen International platforms, assisting in the management of key suppliers and leading technical engagements across the Nuveen International business.
The position requires a high level of technical influencing skills, as well as the initiative, along with the ability to collaborate effectively with other members of the Nuveen/TIAA Technology group and business stakeholders.
Key Responsibilities
He or she will oversee the Technology Infrastructure Engineering of all aspects of the Nuveen International Infrastructure & Operations services. The role will report to the Global Head of Infrastructure & Technology and will work closely with Nuveen Technology Operations (NTO) and TIAA counterparts to maximize the value of the firm's technology investments, leverage resources, and spending power with a focus on lowering cost to serve and improving margins.
The role is responsible for:
* Overseeing the overall Technical Project, Engineering & Delivery of the I&O function with NI including:
o Technical Service Operations
+ Problem management
+ Technical Change management authority
+ Major Incident engagement
+ GIS technical interlock
o Technical Oversight & Authority
+ Input into Strategic Technical Changes
+ Contribute to NII & O Roadmaps & Continuous Service Improvements
+ Working relationship with NI/GIS Architectural function
+ Provide Managed Service Provider oversight (internal/External)
* Technical Support
* Aid Service Transitions for strategic initiatives outside of NI purview
* Act as NI 4th Level Engineering Support function when necessary across multiple Technical Domains
* Lead a team of Technical Versatilists both FTEs and CWs
* Understand E2E Lower-level Designs of NII & O platforms
* Technical Project Delivery
* Technical oversight and hands-on delivery of Strategic Projects and Enhancements
* Technical Services Transition
* Aid project agility
Accountabilities
* Oversee the day-to-day technology operations within NI, with a strong focus on delivering exceptional end-user support and CX.
* Supervise the design, deployment, and maintenance of critical IT infrastructure components and related projects, including Networks, EUS, and Cloud-based services.
* Deliver secure, reliable, and high-quality technology operations services, ensuring all services meet or exceed defined SLAs and performance targets.
* Oversee technical delivery of strategic and tactical projects within Nuveen International.
* Financial Management of the Nuveen International RTB and CTB Infrastructure budgets, managing a regular interlock with NI Service Governance Lead.
* Work with internal and external auditors as necessary to facilitate audits and provide the required evidence. Ensure compliance with these audits by building appropriate departmental checks throughout the year and close audit findings by implementing or overseeing appropriate process changes.
* Management of I&O related Issues/Risks register within associated controlled frameworks.
* Ensure Nuveen Regulatory requirements within technology are adhered to.
* Design and recommend continuous improvement of technology service within NI I&O.
* Drive compliance with technical standards, policies, and commercial frameworks.
* Develop team members' technical skills and leadership capabilities through mentoring and coaching.
* Drive a positive, pro-active, delivery and customer-focused culture and set of values across the team.
* Oversee the overall system and infrastructure availability and develop a resilient infrastructure aligned with the company business goals and industry best practices, ensuring that wider TIAA infrastructure plans support Nuveen International's growth and operational needs.
The Ideal Candidate
The successful candidate will bring passion and innovation to this role. He or she will be intellectually curious about Nuveen’s business and support functions and how current and/or emerging technologies, frameworks, and processes could help. He/she will support and shape a technology capability that not only supports the existing business but will play a critical role in the integration of acquired organizations and affiliates.
In addition to a passion to innovate and transform, she/he must drive a continuous uplift in core competencies across the technology organization. As such, the following are considered key for success:
Key attributes must include
* Diverse and global/regional experience in managing and delivering technology, business, and client systems and managing people and partners.
* Experience in managing a mixed and multi-geography solution and delivery model that underpins the strategy and investment priorities.
* Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative.
* Financial, commercial, and strategic sourcing acumen and direct experience in managing a $MM budgets.
* Excellent communication and interpersonal skills – including a keen ability to articulate the case for investments and change principles in the language of the business, with a proven ability to shape and re-shape expectations within and outside Nuveen.
* Ability to build effective relationships with corporate officers, function heads, business partners, and suppliers. The successful candidate will be a strong influencer and negotiator and will have applied skills across borders and cultures, in a matrix organization.
* Ability to contribute at both a global and local level within a global matrix organization or large, federated business environments.
* Experience of managing and leading significant change.
* The candidate will be able to instill confidence, energy, and purpose into the extended team, driving a culture of personal accountability and ownership.
Qualifications & Experience Required
* 15+ years experience in a senior technology leadership position (Infrastructure & Operations) and a minimum of 5+ years in Real Estate (Buy and Sell Side).
* Degree or similar certification in a relevant field (Computer Science) along with technical accreditations (Cisco, Microsoft, Citrix, ITIL).
* Strong teaming skills and experience to bring together diverse views, disciplines, and approaches.
* Experience of managing in environments of scale, requiring complex stakeholder management and strong and determined leadership will be essential.
* Systematic and rigorous planning of work and priorities.
* Highly developed organizational and people leadership skills will be coupled with outstanding communication and personal integrity including the capability to lead effectively in a crisis.
* Hands-on demonstrable experience in multiple DC, Infrastructure, AD (Entra-ID) Cloud Technologies, Mobile, VC and deep understanding of Network and Cyber Security technologies.
* Program, risk, and change management experience.
* Experience with interacting with AMS, ITSM, EUS, Risk & Compliance and Cyber Security functions.
* Strong awareness of technology, compliance and regulatory trends and their potential influence and applicability to Nuveen’s business and strategic objectives.
* Experience implementing ISO 27001/13 framework practices and controls.
About You
* Global outlook and mindset.
* Experience in navigating across large, complex matrixed organizations.
* Decisive and operates with a sense of urgency.
* Operated in an environment of unprecedented, rapid change, where innovation and quick responses yielded success.
* Attention to detail.
This role requires no regulatory designation.
Nuveen is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.
Nuveen offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. Please contact should you require any assistance.
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