Job summary To carry out reception tasks on a day to day operational basis ensuring that services are delivered, in a co-ordinated and efficient manner. To work with other receptionists and healthcare professionals to provide a first class service to our patients. To provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support in accordance with the service specification and clinical performance indicators. Main duties of the job Handling telephone and face to face requests for appointments and making the appointments on the computerised appointments system. Booking in patients when they arrive at the surgery. Receiving and checking repeat prescription requests. Giving completed prescriptions to patients and local pharmacies who collect them. Helping new patients register with the surgery providing the necessary paperwork and check returned paperwork is complete. Calling patients to arrange for routine appointments, e.g. for immunisations, asthma checks, diabetes checks etc. Advising patients of the results to routine tests. Responding to patient requests for information about other NHS services. To carry out reception tasks on a day to day operational basis ensuring that services are delivered. To ensure that excellent customer care is being delivered at all times. To maintain and develop effective communication across the team. About us Riverside Brigg is a purpose built practice in the centre of Brigg with a branch surgery located in Broughton. Riverside has merged with Trent View Medical Practice covering a further three sites. Five GP partners care for nearly 26,000 patients; we are a Training Practice, host medical students and nurses and also offer work placements. We are a dispensing practice with a pharmacy attached at both sites in Brigg and Broughton. The partners have specialist interests in Cardiology, Dermatology, Diabetes, Minor Surgery, Respiratory and Substance Misuse. We employ three ANPs with interests in; paediatrics and palliative care. The Urgent Care Team manages on the day demand offering emergency appointments and telephone advice. Practice nurses manage chronic disease within the surgery and are supported by seven HCAs. The two practice Pharmacist's manage prescribing and medicines optimisation. The clinical team is supported by a multi-professional administration team. Date posted 25 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time Reference number A0146-24-0008 Job locations Barnard Avenue Brigg DN20 8AS Job description Job responsibilities Summary: The Care Navigator is the effective link between the patient and services provided. The Care Navigator should liaise and work with the Practice Team and other Healthcare Professionals and is expected to be proactive in maintaining high standards of patient services. Job Purpose: To work within General Practice to help implement the Putting Patients First Model of care to support patients to improve and/or maintain health and wellbeing To help signpost patients across health, social and community services To encourage and support patients to self-manage through coaching and endorsing self-care approaches, signposting and using IT systems to facilitate To attend training as appropriate to maintain competence in the role Job description Job responsibilities Summary: The Care Navigator is the effective link between the patient and services provided. The Care Navigator should liaise and work with the Practice Team and other Healthcare Professionals and is expected to be proactive in maintaining high standards of patient services. Job Purpose: To work within General Practice to help implement the Putting Patients First Model of care to support patients to improve and/or maintain health and wellbeing To help signpost patients across health, social and community services To encourage and support patients to self-manage through coaching and endorsing self-care approaches, signposting and using IT systems to facilitate To attend training as appropriate to maintain competence in the role Person Specification Experience Essential Excellent Communication and Interpersonal Skills Good Computer and Keyboard Skills Call Handling Ability To Work As Part Of A Team High Standard Of Accuracy Flexible Working Approach Administration Background Desirable NHS Experience Previous Experience Of Working In Primary Care Qualifications Essential GCSE Grade A to C in English and Maths Experience Essential Previous Customer Services Experience Desirable Knowledge Of SystmOne Knowledge Of Microsoft Office (Outlook, Word, Excel) Knowledge Of Medical Terminology Person Specification Experience Essential Excellent Communication and Interpersonal Skills Good Computer and Keyboard Skills Call Handling Ability To Work As Part Of A Team High Standard Of Accuracy Flexible Working Approach Administration Background Desirable NHS Experience Previous Experience Of Working In Primary Care Qualifications Essential GCSE Grade A to C in English and Maths Experience Essential Previous Customer Services Experience Desirable Knowledge Of SystmOne Knowledge Of Microsoft Office (Outlook, Word, Excel) Knowledge Of Medical Terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Riverside Surgery Address Barnard Avenue Brigg DN20 8AS Employer's website http://www.riversidesurgerygps.co.uk (Opens in a new tab)