About the role
To support the JLP commercial vehicle fleet by managing the repair, maintenance, and spare vehicle provision in line with the Central Transport maintenance strategy. To ensure the efficient management of an in-house and 3rd party national repair network. To make decisions on the best and most cost-effective route for repairs whilst ensuring SLA and operator's licence adherence and compliance.
At a glance
Salary range - For this role the salary starts from £29,500 to £39,400 per annum, depending on skills and experience
Contract type - This is a permanent role
Work Pattern - 37.5 hours per week
* Monday to Friday: 08:00-17:00
Location - Magna Park (NDC)
Key Responsibilities
* Call handling, taking responsibility for repairs and vehicle-related issues from Branches
* Cost control, issuing order numbers and negotiating repair costs from external suppliers
* Controlling all repairs relating to maintenance, defect, accident repair, tyres, windscreens, etc.
* Directing repairs to the most appropriate supplier, maximising the use of in-house workshops
* Monitoring the performance of all suppliers (including in-house workshops) to benchmark costs and service levels
* Maximising warranty claims and credits
* Supplier management and application of penalty clauses
* Ensuring that the vehicle fleet adheres to the scheduled maintenance, MOT, service, safety inspection, and refrigeration regime
* Branch support with additional tasks such as invoicing and communicating with third-party suppliers
* Measuring and minimising vehicle downtime while working with an underlying knowledge of the Commercial Vehicle Operator Licence requirements
Essential Qualifications and Experience
* Working knowledge of Excel, Google Sheets, and Word
* Knowledge and understanding of basic vehicle maintenance
* Sufficient motor trade experience
* Experience in managing relationships with internal and external stakeholders in both verbal and written form
Desirable skills
* NVQ 3 or equivalent experience in vehicle maintenance
* Knowledge and understanding of vehicle refrigeration
* Understanding of accident damage repairs and reporting systems
* Knowledge and understanding of commercial vehicle maintenance ('O' licence vehicles scheduling and repair)
Next Steps
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Thanks for your patience in the meantime and for showing an interest in joining JLP.
About The Partnership
We're the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality, and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It's important to note that some of our roles are subject to pre-employment vetting. If required, you'll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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