Customer Team Member
Location: 12 Ritchie Street, West Kilbride, KA23 9AL
Pay: £12.30 per hour
Contract: 12 hours per week + regular overtime, permanent, part-time
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
About the role
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.
As a Customer Team Member, you’ll provide great service on the tills and shop floor, and perform tasks like re-stocking shelves and cleaning spillages. We focus on making things fairer for our members and communities, supporting your wellbeing and life events.
Responsibilities
* Provide friendly and thoughtful service, responding to customer queries and promoting Co-op products and Membership
* Support colleagues and solve problems to improve everyone's day
* Ensure store safety and legality, including stock levels, pricing, and temperature checks
* Assist in introducing new products and services
* Get involved in community activities and events
Ideal candidates
* Care about customer and member needs
* Have strong people skills and build positive relationships
* Approach change and problem-solving positively
* Can work flexible shifts
Why join Co-op?
* 30% discount on products, plus 10% on other brands
* Pension scheme with up to 10% employer contributions
* Access to Wagestream for early pay
* 31 days holiday, including bank holidays
* Virtual healthcare for you and your family
* 24/7 employee assistance
* Paid training and career support
* Rota shared three weeks in advance
* Cycle-to-work scheme
Inclusive workplace
We welcome applications from everyone and aim to be inclusive. We make reasonable adjustments for disabilities and are part of the Disability Confident scheme. When you apply, you can choose to be considered under this scheme. We also ask about any adjustments needed during the recruitment process.
Learn more at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing. The application includes two online assessments, approximately 20 minutes total.
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