Job summary Band 2 Admin Assistant/Receptionist Work base - East Admin Team office & reception, St Michael's Court, Lichfield WS13 6EE Are you interested in an NHS admin career in the Mental Health Sector? Maybe you already work in an admin role and are looking for your first NHS job or maybe you have the transferrable skills we are looking for. If your experience looks a little different from what we have identified and you think you can bring the right attitude and add value to this role, we would love to learn more about you and would encourage you to apply. You will be joining our friendly, welcoming and supportive Community Mental Health Administration Team in this role comprising of a split between working on our Receptions and working in our admin office. You will be required to work in any of our 3 Receptions in Lichfield, Tamworth and Burton on a rotational basis so will need to be able to travel across the patch. This gives a nice variety/split to the role. Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however this is not essential as full training is given. We support all our employees to progress if they wish and when available offer internal opportunities for career progression and training. Regular 1-to-1 supervision and appraisals with the Admin Team Leader take place. Main duties of the job To be successful in this role you will be required be organised, professional and adaptable with excellent communication skills and a high level of written and spoken English. This Admin/Receptionist role offers wide variety of daily tasks including: Handling many incoming calls, which can be challenging, distressing and of a sensitive nature. Good communication and customer service skills Good time management and prioritising work Ability produce quality documents in a very busy environment Welcoming service users and their family or carers into the service on arrival Producing both standard, bespoke or dictated letters via RiO (our clinical record system) Completing a wide range of admin tasks from an electronic workflow inbox Scanning, uploading and copying. Room bookings via outlook room calendars & MICAD our bespoke booking system. About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by: Supporting your career development and progression. Excellent NHS Pension scheme Generous maternity, paternity, adoption leave Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave. Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients. Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccination every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. Please note, we may be required to close this vacancy early if we receive a high volume of applications. Date posted 29 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per annum Contract Permanent Working pattern Full-time Reference number 301-JC-24-6747688 Job locations St Michael's Court Trent Valley Road Lichfield WS13 6EE Job description Job responsibilities Check out the videos below showcasing why you should grow your career here with us at MPFT: Why Work for Mental Health Services at MPFT - YouTube Development and Progression Within Mental Health Services at MPFT - YouTube Please see attached for the full job description and person specification. We welcome interested applicants with any questions to contact Denise Freeman Admin Team Leader on 07866 372490 or by email Denise.Freemanmpft.nhs.uk Please note, this advert may close early dependent on the number of applicants received. Previous applicants need not apply. Job description Job responsibilities Check out the videos below showcasing why you should grow your career here with us at MPFT: Why Work for Mental Health Services at MPFT - YouTube Development and Progression Within Mental Health Services at MPFT - YouTube Please see attached for the full job description and person specification. We welcome interested applicants with any questions to contact Denise Freeman Admin Team Leader on 07866 372490 or by email Denise.Freemanmpft.nhs.uk Please note, this advert may close early dependent on the number of applicants received. Previous applicants need not apply. Person Specification Qualifications Essential NVQ Level 2 in Business Administration (or equivalent level of administrative experience). Desirable Previous admin or customer service experience. Experience Essential Relevant experience of working in an office environment Relevant experience of undertaking office procedures with minimal supervision Desirable Previous experience of working within the NHS Experience of using RiO or a patient clinical system and dealing with the public Skills Essential Excellent typing skills, including audio-typing and proficient in the use of computer packages, including Microsoft Office. Ability to produce documents and reports to a high standard from handwritten and audio transcription. Ability to prioritise workload in order to meet conflicting demands and deadlines. Ability to work on own initiative and to prioritise workload in order to meet conflicting demands and deadlines Understanding of the importance of confidentiality and maintaining confidentiality. Demonstrate an understanding of the importance of effective teamwork Desirable Experience of minute taking Customer service skills Person Specification Qualifications Essential NVQ Level 2 in Business Administration (or equivalent level of administrative experience). Desirable Previous admin or customer service experience. Experience Essential Relevant experience of working in an office environment Relevant experience of undertaking office procedures with minimal supervision Desirable Previous experience of working within the NHS Experience of using RiO or a patient clinical system and dealing with the public Skills Essential Excellent typing skills, including audio-typing and proficient in the use of computer packages, including Microsoft Office. Ability to produce documents and reports to a high standard from handwritten and audio transcription. Ability to prioritise workload in order to meet conflicting demands and deadlines. Ability to work on own initiative and to prioritise workload in order to meet conflicting demands and deadlines Understanding of the importance of confidentiality and maintaining confidentiality. Demonstrate an understanding of the importance of effective teamwork Desirable Experience of minute taking Customer service skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Midlands Partnership NHS Foundation Trust Address St Michael's Court Trent Valley Road Lichfield WS13 6EE Employer's website https://www.mpft.nhs.uk (Opens in a new tab)