Part-Time Customer Service Advisor£11.44 per hourLoughborough22.5 hours per week
SF Recruitment is seeking a dedicated Customer Service Advisor to join a growing business in Loughborough. This is a part-time role that offers a dynamic work environment where every day presents new challenges. There are also opportunities for long-term growth for the right candidate, with the potential for permanent employment after the New Year.
Key Responsibilities:
* Handle inbound and outbound customer inquiries via phone, email, and internet.
* Manage assigned inboxes and ensure prompt responses to clients, participants, and suppliers.
* Address and resolve complaints, escalating them when necessary.
* Adhere to budgets and processes for order completion and reconciliation.
* Maintain accurate order records using agreed formats and processes.
* Utilise strong Excel skills to manage reward uploads, ensuring accuracy in descriptions, imagery, pricing, and supplier setup.
* Process orders following internal procedures to ensure smooth operations.
* Collaborate with Account Managers to develop ideas and support communication plans.
* Work within project plans and briefing documents to ensure successful project execution.
Ideal Candidate:
1. Strong communication skills and a customer-focused mindset.
2. Excellen...