Job summary Royal Primary Care Brooklyn - Heanor We have an opportunity for 1 x full-time (37.5 hours per week), Receptionist / Administrator based at Royal Primary Care Brooklyn, HEANOR. You will join a growing establishment committed to being a flagship organisation and an at scale provider of primary care services in the Midlands. If you are enthusiastic, caring and passionate about delivering the highest quality care, keeping patients at the heart of all you do, we want to hear from you. Main duties of the job An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for an enthusiastic part-time and full time Receptionist/Administrator to work within in our busy medical practice within the Heanor area. The successful candidate should have basic IT skills. Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English. About us Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality. Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey. (Please note although this is not Agenda for Change - we do offer our employees a good package of benefits) Date posted 05 March 2025 Pay scheme Other Salary £22,368.06 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 166-RPC-6936131 Job locations RPC Brooklyn Mansfield Road Heanor DE75 7AL Job description Job responsibilities To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers. Please see the attached job description for a full breakdown of the duties and responsibilities. Job description Job responsibilities To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers. Please see the attached job description for a full breakdown of the duties and responsibilities. Person Specification Qualifications and Training Essential GCSE in Maths & English Grade C or above Desirable NVQ or equivalent in Customer Care Formal training in a public facing environment Knowledge of GP computer systems, preferably SystmOne Experience Essential Working with the public, preferably in a reception environment with knowledge of basic office procedures Desirable Telephone call handling experience Skills and Knowledge Essential Good team working skills Effective time management skills Ability to work independently following verbal or written instructions Desirable Understanding the issues around safeguarding and patient confidentiality GDPR knowledge Person Specification Qualifications and Training Essential GCSE in Maths & English Grade C or above Desirable NVQ or equivalent in Customer Care Formal training in a public facing environment Knowledge of GP computer systems, preferably SystmOne Experience Essential Working with the public, preferably in a reception environment with knowledge of basic office procedures Desirable Telephone call handling experience Skills and Knowledge Essential Good team working skills Effective time management skills Ability to work independently following verbal or written instructions Desirable Understanding the issues around safeguarding and patient confidentiality GDPR knowledge Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Chesterfield Royal Hospital NHS Foundation Trust Address RPC Brooklyn Mansfield Road Heanor DE75 7AL Employer's website https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)