Customer Support Technician Level 3 Apprentice - Newcastle
Location: Newcastle
Start date: 8th September 2025
Apply by: 17th February 2025
Salary: £21,840
You're not just looking for a career, you're looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running.
This is your chance to make a real difference to the world. Grab it.
About this role
Our Support Technicians look after service in the Field - this means working on-site with our diverse range of customers, from small local businesses to large FTSE 100 corporate organisations. As a Customer Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers.
You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs. You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio.
This is an incredible opportunity for someone who is passionate about technology. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!
About the apprenticeship you'll study for
This apprenticeship will last 18 months, and you'll spend a minimum of 20% of your working hours dedicated to learning and studying. You'll also complete one study day a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.
Entry Requirements
You'll need to achieve five GCSE's at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted. This is a field role and will require you to travel in your van, so you'll need to hold a full manual driving licence with no more than six points.
Location
Newcastle
Salary
£21,840
About BT Group
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes.
How to Apply
It's easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport.
We look forward to receiving your application!
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