We are currently seeking an Office Assistant to join our thriving team at Anglian Home Improvements, a leading provider of home improvement solutions. As an Office Assistant, you'll be at the heart of our operations, ensuring seamless coordination and outstanding customer service.
We're looking for a detail-oriented and customer-focused Office Assistant to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience.
Key Responsibilities:
1. You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
2. Coordinate installation teams, trades, and customers to ensure smooth project execution.
3. Monitor and track appointment schedules and installation plans to ensure deadlines are met.
4. Maintain accurate records project details related to installations.
5. Resolve operational issues efficiently to minimise disruptions.
6. Process purchase orders and reconcile invoices.
Key Skills:
7. Excellent communication and interpersonal skills.
8. Strong organisational abilities with a keen attention to detail.
9. Ability to manage multiple tasks and prioritise effectively.
10. Proficiency in Microsoft Office suite (Word, Excel, Outlook).
11. Familiarity with customer relationship management (CRM) software is advantageous.
Benefit Package:
12. Competitive salary
13. 31 days holiday, increasing to 33 days after 2 year of service
14. Group well-being, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
15. Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
16. Paid time off to volunteer
17. Generous Employee Product Purchase Discount Scheme
18. Opportunities for career growth and development.
Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act creating an inclusive working environment and culture for our employees.