About us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
About the role
As a Supporter Experience Officer, you will be focused on:
* Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and enquirers.
* Maintaining a working knowledge of processes and efficiently using a number of different systems to deliver support in a fast-paced environment.
* Providing a professional, speedy, and appropriate response and thanking service.
* Meeting engagement and stewardship targets to agreed deadlines and delivering against performance indicators and service level agreements.
About you
You will have a background in customer service along with excellent customer service skills, a positive can-do attitude, and experience of working within a pressurised and varied environment.
You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.
To be considered for this role you will need to have:
* Educated to GCSE standard, or equivalent – English essential.
* NVQ Level 2 Customer Service skills, or equivalent (desirable).
* Proven customer service skills – telephone and administration.
* Contact Centre experience (desirable).
* Experience of working in an office-based environment.
* Experience of working in a fundraising environment would be beneficial, as would working knowledge of databases.
So, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown.
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