Building Services Contract Manager M&E Service Provider Commercial Building - City of London £65-68,000 Salary Car Allowance Annual Bonus Pension Etc Our customer are one of the leading FM and HVAC services providers in the UK and with global coverage, who seek a Contract Manager to run one of their long-held commercial multi-tenant buildings in the City of London. This organisation are responsible for planned and reactive maintenance to electrical, mechanical and general building services systems within this building, man-management of a team of multi-skilled engineers, support staff as well as liaison with specialist contractors to deliver a 5 service. Guideline salary for this position is up to £68,000 for the right individual, while package comprises of a car allowance (£5,000) as well as a discretionary bonus of up to 20%, as well as a standard company pension. Day-to-day duties and responsibilities include but are not limited to: • Responsible and full accountability for operational service delivery, financial management (P&L), people management, compliance and risk management • Delivery of contractual commitments and monthly, quarterly and annual reporting to the client • Delivery of internal monthly reporting and presenting to senior stakeholders • Evaluate applicable proposals and required changes to services identifying financial, personnel and operational performance implication and improvements • Responsible for contract strategic alignment and development, exploiting and securing all opportunities to deliver increased turnover and profitability • Ensure succession planning arrangements are in place • Ensuring business policies and processes are effectively communicated and implemented within the contract, with a key focus on QHSE, statutory legislation, Health & Wellbeing and DE&I • Engages executive involvement as needed to leverage the broader Business to introduce new scope & business pricing, as part of delivering an integrated set of services • Direct management and engagement of preferred/approved supply chain • Sets and supports the overall strategic vision and delivers best in class operational service to help enhance the workplace experience • Delivering complex projects and ensuring successful delivery • Risk management - identify risk and adopt appropriate mitigation measures • Compliance management – ensuring all activities comply with current statutory legislation While candidates do not need to be qualified in an engineering it is preferable, and any interested parties must have a demonstrable history of delivering M&E maintenance or TFM contracts within a commercial / corporate services environment. Person Specification • Experience as an operational and serviced focus leader, in a similar role • Possess solid understanding of contract commercials • Be innovative & have proven capabilities to develop & grow contracts / portfolio • Experience at interfacing at all levels throughout an organisation • Able to command credibility and can influence a broad range of stakeholders • High level of personal credibility, customer relationship management, networking and interpersonal skills • Proven change management experience in the development & implementation of strategic plans • Exceptional collaboration and community building skills • Understanding of contracts and commercial models in the market • Understanding of Industry knowledge and trends Based in the City of London, the building comprises landlord services as well as some tenant/shared areas with tenants of the building being typical of the City, mainly financial / professional services firms. As such, the successful individual will be customer-focused and articulate, capable of delivering a strong service, be reachable and accountable with regular meetings, and drive positive culture for the site-based team. With a huge range of contracts across multiple sectors within the commercial environment including Real Estate and Corporate, Healthcare and Critical Engineering, there are multiple avenues for progression for a dedicated and motivated contract/account manager looking to further their career.