The principle function of the Night Porter is to
deliver 5-star services to MacLeod House & Lodge residents and guests
throughout the duration of their stay.
This is a hands-on role covering every area of the guest experience
including reception, concierge, food and beverage, security checks and housekeeping duties across the estate buildings
This role operates on a shift-based system, back to back with the Resort Service day team and includes weekend
working in line with the seasonal needs of the business.
Key Duties and Responsibilities:
* Undertake night preparation of facilities and
services at MacLeod House & Lodge for the following day
* Deliver five-star guest arrival and departure
experiences including check-in, check-out and porter duties
* Transportation of guests and golfers across the
site
* Assist with the delivery of food & beverage
service
* POS posting of room charges and folio management
* Support the House-keeping functions and routine cleaning of estate buildings
* Standards checks and general tidying including
refreshing public areas and rest-rooms
* Night audit reports and systems update
* Security checks of the estate, locking up and checking alarms
* Any duties required by management to support the
delivery of five-star guest services and experiences
Qualifying Criteria:
* Previous experience within the hospitality,
hotel or leisure industry advantageous
* Experience of bookings systems advantageous
* Excellent oral and written communication skills
* Meticulous attention to detail and professional
telephone manner
* Positive and flexible approach to work including
weekend and evening shifts
* Full, clean driving licence