Join a digital first bank that’s powered by people.
Our technology team builds innovative digital solutions rapidly and at scale to deliver the next generation of banking services for our customers around the world.
You’ll be helping us be digital-first when developing new products and services, as well as enhancing existing ones by providing software development and support to each of our Global Businesses and Global Functions.
Using best-in-class technologies, you'll deliver end-to-end execution of all technology services consumed across the HSBC landscape, including change programmes and applications in production.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Command Centre Operations (CCO)
The Command Centre Operations team are responsible for monitoring and supporting the operation of technology services and systems in the Command Centre environment in line with agreed service levels. (The Command Centre environment is large, multi-site, highly complex, real-time and operates 24 hours a day x 7 days a week x 365 days a year).
Role Description
Command Centre Operations support and manage IT services within the HSBC Group on a 24 x 7 x 365 days a year. Supporting the operation, release and recovery of Technology systems and services in accordance with Business/Technology service level agreements in conjunction with technical support teams and in line with Global Incident Management processes. 24x7 monitoring of production systems, ensuring service impacting alerts are routed to the appropriate support teams and delivering services per the Run/Operate Practice and DevOps Model. Perform scheduled tasks, investigate exceptions, and support the implementation of changes using the Banks systems management and operational tools. Liaise and coordinate with support teams, external vendors, internal customers and line management to ensure continuous service delivery or appropriate escalation of issues.
The role will be responsbile for:
* Monitor and operate computer systems on IBM z for the HSBC Group including subsidiaries on 7x24 basis.
* Provide first-line support on system/application level and assist the prompt recovery of impacted services.
* Execute Disaster Recovery (DR) plans and procedures during test and real time scenarios.
* Provide services to IT Technical teams by performing operating system maintenance and change releases.
* Implement security controls to maintain the Data Centre access protocols during non-office hours.
* Contribute to service improvement initiatives.
* Maintain the IT operations process integrity and behavioural conduct as per IT/HSBC policies.
* Contribute to the incident triage, incident management life cycle and escalation.
Skills & Experience Required
* Experience of working as a computer operator on IBM z in a large global company is an advantage.
* Excellent communication skills both spoken and written are essential.
* Proven judgmental skills to identify and resolve problems.
* Drive and self-motivation.
* Ability to be proactive and delivery focused to ensure individual tasks are completed on time and to the required levels of quality.
* Ability and drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment.
* Excellent planning, organization skills, including tracking and following up on actions
* Ability to make considered decisions that protect and enhance HSBC values, reputation, and business.
* ITIL Service Management Foundation qualification is desirable.
* Expertise in using systems management, diagnostic and operational tools.
* Ability to work a 24 x 7 x 365 shift pattern
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500