3rd line it support consultant

3rd Line IT Support Consultant

📍 Location: Oxfordshire – Home, Office & Client Sites
💰 Salary: Competitive, based on experience

My client are on the lookout for a proactive, customer-focused 3rd Line IT Support Consultant to join their growing team! This is a dynamic role combining remote, office, and on-site support across Oxfordshire and the Midlands. You’ll be part of a friendly, fast-moving team, handling BAU support, major projects, and technical leadership.

What You’ll Be Doing:

✅ Deliver top-tier customer service – always!
✅ Provide expert on-site, remote, and phone support
✅ Manage and improve IT processes, infrastructure, and security
✅ Lead and implement major IT projects
✅ Research, test, and evaluate emerging technologies
✅ Act as an escalation point for 1st & 2nd line support
✅ Work with 3rd-party vendors to resolve complex issues
✅ Keep documentation sharp and up-to-date
✅ Mentor and guide junior team members

What They’re Looking For:

✔ Essential Skills:

* Strong communication and customer service mindset

* Proven troubleshooting skills in a fast-paced environment

* Microsoft 365, Azure, Intune

* Windows Server, Exchange, Hyper-V

* Networking (VLAN, VPN, Firewalls, WatchGuard, Meraki, Ubiquiti, VOIP)

* Security solutions (Sophos, Cisco Umbrella)

* Hardware support (Dell, HP, Lenovo)

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