3rd Line IT Support Consultant 📍 Location: Oxfordshire – Home, Office & Client Sites 💰 Salary: Competitive, based on experience My client are on the lookout for a proactive, customer-focused 3rd Line IT Support Consultant to join their growing team! This is a dynamic role combining remote, office, and on-site support across Oxfordshire and the Midlands. You’ll be part of a friendly, fast-moving team, handling BAU support, major projects, and technical leadership. What You’ll Be Doing: ✅ Deliver top-tier customer service – always! ✅ Provide expert on-site, remote, and phone support ✅ Manage and improve IT processes, infrastructure, and security ✅ Lead and implement major IT projects ✅ Research, test, and evaluate emerging technologies ✅ Act as an escalation point for 1st & 2nd line support ✅ Work with 3rd-party vendors to resolve complex issues ✅ Keep documentation sharp and up-to-date ✅ Mentor and guide junior team members What They’re Looking For: ✔ Essential Skills: * Strong communication and customer service mindset * Proven troubleshooting skills in a fast-paced environment * Microsoft 365, Azure, Intune * Windows Server, Exchange, Hyper-V * Networking (VLAN, VPN, Firewalls, WatchGuard, Meraki, Ubiquiti, VOIP) * Security solutions (Sophos, Cisco Umbrella) * Hardware supp...