Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500 lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues. Purpose of the job Accountable for the overall success and performance of the product, the role is responsible for the product planning and execution throughout the Product Lifecycle, including - gathering and prioritising product and customer requirements, aligning with the the product vision, and working closely with engineering, sales, marketing, and support teams to ensure effective delivery of business goals and objectives. Working in close collaboration with key stakeholders, the Product Manager plays a key role in identifying and creating defined product requirements, whilst ensuring a seamless process for all involved, ultimately turning vision into reality. The role involves engaging with clients to understand their needs, facilitating the adoption of our solutions effectively, and driving customer satisfaction and retention. Key Responsibilities Product Strategy · Take full ownership of product initiatives – from ideation through opportunity assessment, solution delivery, and ‘to market’ success · Create and manage the product roadmap, pursuing alignment across business, engineering, design, and marketing teams · Write clear and concise product definitions capturing the vision, goals, and key elements of new offerings · Prioritise between existing and new customers, features, architectural improvements and operational excellence · Develop product pricing and positioning strategies · Translate product strategy into detailed requirements and prototypes · Ensure consistency in delivery of value, setting iteration priorities for several agile development teams · Able to understand the trade-off between different priorities to deliver products solving customer problems to achieve business objectives Product Execution · Lead end-to-end product development cycle from discovery to launch and iteration; · Scope and prioritise activities based on customer impact and business value · Assess product designs, making specific recommendations for improvement · Act as a product evangelist to build awareness and understanding · Effectively communicate status, progress, and outcomes to senior management · Support the development team with queries · Manage product roadmaps and releases · Run beta and pilot programs with early-stage products and sample Data Driven and Customer Centric · Gain an in-depth understanding of the customer's experience, identifying and filling product gaps, whilst generating new ideas to grow adoption and improve customer experience · Understand consumption patterns and user journeys in context of product usage, to create new, engaging experiences · Analyse key data to identify issues and discover opportunities to develop new product features · Explore customer and business needs and feedback, reviewing various options, and mock-up prototype solutions · Define a set of KPIs to measure business impact with the ability to analyse and utilise them in decision-making processes · Represent the customer (proxy) within the development process · Determine feature requirements Influencing People · Motivate and inspire the product team and stakeholders to champion the product vision, goals, strategy, and benefits throughout the company · Create buy-in for the product vision both internally and with key external partners · Collaborate with business partners to facilitate meetings for business requirements definition, technical requirements elicitation, integration specification updates, request data samples, and articulate dependencies · Manage incoming escalations, analysing issues and engaging the team into problem framing and ideation processes to deliver the most optimal solution · Provide insight to stakeholders on the product and market · Manage cross-functional teams Client needs · Feedback and Insights: Gather client feedback and provide insights to internal teams to influence product development and improvements. · Performance Metrics: Track client success metrics, such as product usage, satisfaction, and retention rates, providing regular reports to management. · Client Advocacy: Advocate for client needs across internal departments to ensure the client voice is heard in product and service discussions. Knowledge, skills and experience required · Proven experience in product management and product development · Strong communication skills · Strong customer focus and empathy · Take-charge mentality, growth mindset, detail-oriented · Experience delivering results in a data-driven environment · Ability to interpret feedback from various stakeholders to evaluate performance of services, platform, or processes, and develop recommendations on how best to address for both the near term and long term solutions · Ability to research and analyse business information to develop an understanding of the industry and competitive environment · Demonstrated success implementing and managing digital asset management solutions and/or workflows in a complex or creative environment · Strong track record of positive team collaboration and partnership · Ability to multi-task in a fast-paced environment with fluctuating and conflicting priorities and deadlines · Self-starter with a problem-solving mindset, the ability to work with minimal supervision, and to direct others’ work · Experience in the travel industry is a plus Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success. We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). If you need any extra support throughout the interview process, then please email us at ukrecruitmentcollinsongroup.com