Repairs Coordinator
Location: North London
Rate: £17ph
Type: Office Based
Working Hours: Monday - Friday (9:00am - 17:00pm)
Looking for someone to start immediately.
Key Tasks / Activities / Responsibilities:
* Deploying emergencies to the correct operative, ensuring all are covered by the day-to-day team and not passed to OOH except in extreme circumstances; Supervisors to be made aware when emergencies are passed to OOH.
* Dealing with resident queries and organizing appointments with tradespeople to carry out jobs in a cost-effective and organized manner.
* Managing overdue orders to ensure they are completed on time.
* Reporting operative issues to the area supervisor.
* Ensuring that operatives are using and updating their PDAs correctly.
* Ensuring jobs raised in the interface are booked in within target.
* Arranging appointments for residents.
* Dealing with queries from residents and changing appointments as necessary.
* Printing and emailing all non-PDA operatives' works at the end of the working day.
* Providing backup to all other planners, covering any absences.
* Working in line with schedulers' daily duties as provided by the line manager.
* Following and supporting policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
Key Knowledge:
* Customer service focused.
* Excellent communication skills.
* Ability to identify problems and customer needs.
* Willingness to go the extra mile to deal with difficult situations.
* Ability to prioritize issues and meet tight deadlines.
* Ability to work under pressure.
* Attention to detail.
* Team player.
#J-18808-Ljbffr