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Customer Service Apprentice
Apply From: 18/04/2025
Learning Provider
Delivered by CHELMSFORD COLLEGE
Employer
CHELMER HOUSING PARTNERSHIP LIMITED
Vacancy Description
* Gathering insights into customer satisfaction by completing telephone surveys across a range of service areas and accurately recording feedback.
* Carry out quality assurance of casework for complaints and other functions within the Customer Service Directorate against established quality checklists to maintain high standards and identify any service improvement.
* Provide effective and efficient administrative support to the Customer Feedback Team and, if necessary, other service areas within the Customer Service Directorate.
* Support the Customer Feedback Team with Stage 2 complaint coordination by providing additional administrative support and documenting learning outcomes.
* Map business processes in response to insights from complaints and implement improvement recommendations.
Key Details
Vacancy Title
Customer Service Apprentice
Employer Description
We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
Vacancy Location
Myriad House 23 Springfield Lyons Approach Chelmsford CM2 5LB
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000315080
Key Dates
Apply From
18/04/2025
Closing Date For Applications
2025-04-29 23:59:59
Interview Begin From
Possible Start Date
2025-05-30 00:00:00
Training
Training to be Provided
You'll undertake the Customer Service Specialist Level 3 apprenticeship with Chelmsford College.
Learning Provider
CHELMSFORD COLLEGE
Skills Required
Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non-judgemental
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