Overview
* 16 hours per week (Thursday and Friday - 9:00 - 5:30pm)
* Fixed Term Contract until March 2025
* Central Swansea
* £11.44 per hour
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state-of-the-art student accommodation in the heart of Swansea.
As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. You will play a key role in our sales and marketing plans, keep our student database up to date, and use your creative ideas to organise fun and inclusive student events for our residents.
Responsibilities
Here's what you'll do:
* Provide friendly and professional customer service to students living in the residences.
* Provide an effective first response to customer queries, complaints, issues, and incidents (e.g., power and water outages, fire alarm evacuations), resolving, escalating, and/or seeking support where necessary.
* Get involved in sales and marketing activity to ensure the residences are full and all marketing channels are utilised to their full potential.
* Follow and implement all operating procedures.
* Ensure the safety and welfare of all residents is always maintained.
* Organise and communicate social events for residents.
* Manage health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974.
Qualifications
Here's what you'll need:
* Great customer service and communication skills, effectively engaging with people at all levels.
* Super personable with a genuine passion for engaging with people.
* Proactive with strong problem-solving skills.
* Organised and able to manage multiple tasks simultaneously.
* Good working knowledge of MS packages.
* Resilience, adaptability, and cultural diversity awareness.
Preferred:
* A preferred qualification and/or willingness to undertake training for Carbon Literacy, as our Pillars are fundamental to our brand.
Benefits include:
* Competitive salary with an annual discretionary bonus.
* 5 weeks' annual leave.
* Additional 'YuDay' - a paid day off each year for wellness.
* Subsidised health care & employee assistance program.
* Cycle to work scheme.
* Social events and more!
If you're looking for an exciting new opportunity where no two days are the same, we would love to hear from you. Click apply now! We can’t wait to meet you.
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