IT Trainer
Location: York
Salary: Competitive
Permanent
Are you friendly, outgoing, and passionate about helping others? We have the perfect role for you!
About the Role: We are looking for a Training & Process Support Analyst to join our IT team. This role involves delivering engaging training sessions, supporting new technology rollouts, and acting as a key contact for business process support.
Key Responsibilities:
* Deliver training on IT systems, legal applications, and internal processes.
* Create user-friendly documentation and guides.
* Assist departments with process-related queries and troubleshooting.
* Support Heads of Department in adopting best practices.
* Provide second-line support for system and process usage.
* Coordinate training schedules and manage change during project rollouts.
* Onboard new joiners with introductory training.
* Monitor system usage to identify training needs.
* Collaborate with IT and Compliance teams to ensure consistent policy application.
* Offer hands-on IT support and develop 'super users' across the firm.
Skills and Experience:
* Experience in training or onboarding in professional services, ideally legal.
* Strong understanding of business processes and identifying inefficiencies.
* Excellent interpersonal skills and confidence engaging with users at all levels.
* Experience in change initiatives or technology rollouts is a plus.
* Good organisational skills and ability to manage multiple priorities.
* Familiarity with legal software is beneficial but not essential.
* Proactive, solutions-focused mindset and enthusiasm for helping others.
* Excellent communication skills and competence in MS Office.
* Minimum 2 years of experience in a similar role.
Why Join Us? We offer a competitive salary, flexible and hybrid working, career development plans, wellbeing support, a great social scene, and a range of benefits including pension, life cover, enhanced maternity/paternity pay, health cash plan, staff discounts, competitive holidays, and a cycle to work scheme.
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