Job summary To assist in the provision and promotion of high-quality library and knowledge services for all Trust staff and students on placement at South Tees Hospitals NHS Foundation Trust. They will be the first point of contact for the library service, providing a comprehensive range of issue desk duties, giving assistance to users to find the information resources. They need to answer a range of enquiries referring more complex enquiries to other library staff as appropriate. Based at James Cook University Hospital but working across site at the Friarage Hospital library providing administrative and customer support. The post is to be a progressive post that will commence as a band 3 and will encompass completing the Library, Archives & Information Assistant Level 3 Apprenticeship, this will be delivered by an external training provider. Upon successful completion of the Library, Archives & Information Assistant Level 3 Apprenticeship progression to band 4 to undertake successful completion of the BSc Information and Library Studies Degree. Ability to travel to multiple sites. Main duties of the job To assist in the provision and promotion of high-quality library and knowledge services for all Trust staff and students on placement at South Tees Hospitals NHS Foundation Trust. They will be the first point of contact for the library service, providing a comprehensive range of issue desk duties, giving assistance to users to find the information resources. They need to answer a range of enquiries referring more complex enquiries to other library staff as appropriate. Reporting to, and working with, the Library Operational Lead to fulfill the day to day administrative tasks in the library. Working with postgraduate, undergraduate departments, and professional groups to meet the library service administrative needs for staff and students. Please note this post will close at sufficient applicants About us Leadership and Improvement Training South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at level 3,5 and 7. Date posted 15 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Apprenticeship Duration 24 months Working pattern Full-time Reference number 328-CP-6848042 Job locations The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Job description Job responsibilities Please see the full job description and person specification document(s) attached for main responsibilities of the role. The post is to be a progressive post that will comence as a band 3 and will encompass completing the Library, Archives & Information Assistant Level 3 Apprenticeship. Upon completion progression to band 4 to undertake successful completion of the BSc Information and Library Studies Degree. Job description Job responsibilities Please see the full job description and person specification document(s) attached for main responsibilities of the role. The post is to be a progressive post that will comence as a band 3 and will encompass completing the Library, Archives & Information Assistant Level 3 Apprenticeship. Upon completion progression to band 4 to undertake successful completion of the BSc Information and Library Studies Degree. Person Specification Qualifications Essential GCSE English 9/4, A-C or equivalent qualification NVQ2 Business Administration/Customer Service or equivalent Experience Essential Previous experience working within a library or administration environment Knowledge of Office and Outlook including Word, Excel, PowerPoint, Email and Internet Person Specification Qualifications Essential GCSE English 9/4, A-C or equivalent qualification NVQ2 Business Administration/Customer Service or equivalent Experience Essential Previous experience working within a library or administration environment Knowledge of Office and Outlook including Word, Excel, PowerPoint, Email and Internet Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name South Tees Hospitals NHS Foundation Trust Address The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Employer's website https://www.southtees.nhs.uk/ (Opens in a new tab)