Assistant Night Manager - Manchester, Greater Manchester Competitive plus Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning example of Edwardian Baroque architecture, with its original marble, brass and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions. With a dedicated, highly knowledgeable and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting. Job Description Are you a hospitality professional with a strong commitment to exceptional service and operational excellence? We are looking for a dedicated and proactive Assistant Night Manager to support the smooth running of our hotel during the night shift (11:00 PM – 7:30 AM), ensuring a safe and enjoyable experience for our guests. Key Responsibilities: Support the Night Manager in overseeing nightly operations, upholding high service and security standards. Act as a key point of contact for guests, assisting with reception, switchboard, porterage, and food & beverage services. Monitor and assist with night cleaning operations, ensuring public areas are well-maintained. Ensure compliance with fire, safety, hygiene, and security regulations. Assist in conducting revenue checks and ensuring smooth financial handovers to the accounts and reception teams. Provide leadership and support to night staff, promoting a positive and professional working environment. Address guest inquiries and concerns efficiently, contributing to continuous service improvement. What We Are Looking For: Previous experience in a night operations or reception role within hospitality. Strong communication, problem-solving, and leadership skills. Ability to work independently and handle high-pressure situations effectively. Keen attention to detail and commitment to maintaining high standards. Knowledge of UK licensing laws and hotel policies related to health, safety, and security. If you thrive in a dynamic environment and are passionate about delivering exceptional guest experiences, we’d love to hear from you Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability. Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need. Fantastic Food & Beverage Discounts: Calling all foodies Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight. Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices. Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey. Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of GG Hospitality and enjoy bonuses for every new recruit. Long Service Incentives: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years. Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.