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• Working with our customers to visit sites to repair/replace products
* Liaising with site managers or home owners, good communicator
All CSR forms to be completed in detail to enable the customer care team to produce a report to customers.
Forms to be completed with the relevant fields: date, time, mileage, customer signature, and a detailed description of work carried out.
Photos before and after works completed are required.
This role will require occasional overnight stays as and when required.
The role requires being onsite until work is completed.
If you return early from a site visit, you are expected to gather all paperwork and parts for your job booked from the service compound or relevant factory.
All additional training will be provided.
Key Experiences and Skills Required:
• Re-finishing skills and knowledge of fabricating are essential.
Desirable Skills, Qualifications and Experience Required:
* Full Driving Licence
* Working at heights
* CSCS Card training will be provided
Personal Attributes:
• Action orientated – Able to deal with problems in appropriate time frames.
• Driven by results – Decisive, confident in addressing problems and opportunities, challenging activities to improve performance, and demonstrating a willingness to challenge accepted methods and standards.
• Effective communication – Clear, concise written and spoken communication ability at all levels: customer, supplier, and internal.
• Integrity and trust – Demonstrating a sense of commitment to openness, honesty, loyalty, and high standards in undertaking the role.
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