Job Title: Customer Services Representative
Salary: £24,000 - £26,000 per annum (depending on experience) 37.5 hour week
Working Pattern: Monday to Friday, 09:00 - 17:00
Reporting To: Customer Services Supervisor
Job Description
Our client is seeking a motivated and proactive Customer Services Representative to join their dynamic Customer Services team. This role is multi-functional and offers a variety of tasks, including handling customer inquiries, resolving complaints, reporting service performance, and booking inbound and outbound collections.
Key Responsibilities:
* Communicate effectively with customers, internal departments, and overseas offices via email and telephone.
* Resolve customer queries and complaints through phone and email within a set time frame.
* Generate and provide quotations to customers.
* Liaise directly with our clients offices and agents to ensure KPIs are met and adhered to.
* Monitor shipment contents to ensure compliance, working with customers on restrictions and prohibitions.
* Ensure status updates and Proofs of Delivery (PODs) are updated within the transit time and provided to customers.
* Complete collection notes prior to handover to the operations department.
* Perform all ad-hoc tasks as required by the department.
Experience and Skills Required:
* Previous customer service experience is desirable but not essential, as full training will be provided.
* Strong proficiency in Microsoft Office, including Excel, Word, and Outlook.
* Ability to learn quickly, adapt to new tasks, and prioritise workloads in line with deadlines.
* High attention to detail and a commitment to accuracy.
* A positive, can-do attitude with a genuine desire to grow and expand skill sets.
This is a fantastic opportunity for those looking to grow within a supportive and dynamic team. If you believe you have the skills and enthusiasm to thrive in this role, we would love to hear from you!
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