Job Summary
IT Service Manager
£56,745 to £72,509 per annum depending on skills and experience (this may include allowances)
Full time
Permanent
Polaris House, Swindon, Wiltshire or Nottingham (Hybrid working available)
Closing date: Sunday 12th January 2025
Do you want to lead the way in delivering exceptional IT services that power UK research and innovation? Join UKRI as an IT Service Manager and drive customer-focused, high-performance solutions at the heart of technology.
Job Overview
The UKRI CIO Group plays a pivotal role in leading and optimising the organisation's critical enterprise technical services that underpin and enable UKRI’s business capabilities. Within the group, a team of Service Delivery professionals supports the delivery of modern, secure, resilient, and scalable services across a larger federated team of Digital, Data and Technology professionals to deliver impact across the organisation and the wider UK research and innovation system.
This post provides a rare opportunity for an experienced Service Delivery professional to step into a lead planning and operations role in an organisation at the heart of research and innovation in the UK. Working as part of a team of technical specialists, and reporting directly to the Head of Service Delivery, your broad remit is to promote service management best practice, drive the transition, management, and implementation of a key system, and then assume the role as the Service Manager once transitioned into the BAU teams.
Responsibilities
* Lead a fully functioning multi-sourced service with a customer-centric support approach across multiple locations, focused on service availability and performance.
* Ensure that all service and support functions remain responsive to customer needs.
* Ensure that the service catalogue and wider IT service operations knowledge library are maintained.
* Ensure that adequate reporting and service standards are met for your specific service.
* Ensure that all technical change is communicated and managed, with appropriate governance.
* Ensure continual service improvement is in place across the wider service delivery.
About You
You will have the following skills:
* Asset and configuration management
* Business analysis (IT operations)
* Continual service improvement
* IT service reporting
* Ownership and Initiative.
To view the full job description please click ‘apply’ to visit our careers site.
Benefits
Alongside your salary of £56,745, UK Research and Innovation contributes £16,439 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package! We are committed to supporting employees’ development and promote a culture of continuous learning! A list of benefits below.
* An excellent defined benefit pension scheme
* 30 days’ annual leave in addition to 10.5 public and privilege days (full time equivalent)
* Employee discounts and offers on retail and leisure activities.
* Employee assistance programme, providing confidential help and advice.
* Flexible working options
Please click here for more details on the Benefits of working at UK Research and Innovation (UKRI).
Things you need to know
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