The key responsibilities of the Assistant Director of People & Culture include:
Collaborate with the Director of People & Culture to align people-related strategies and processes with the hotel’s vision, values, and goals, ensuring compliance with employment law and promoting a high-performing workplace culture.
Lead, mentor, and develop the People & Culture team, fostering a culture of excellence and ensuring consistent delivery of exceptional service to team members and the wider business.
Oversee the review, development, and implementation of people policies and procedures, ensuring they meet legal standards, align with business objectives, and support the hotel’s commitment to diversity, equity, and inclusion.
Manage complex employee relations matters, including conflicts, investigations, disciplinaries, and terminations, ensuring compliance with legal requirements and best practices while maintaining a fair and supportive environment.
Oversee recruitment and selection activities, ensuring best practices in hiring processes, compliance with legal requirements, and effective onboarding to enhance retention and support career development initiatives.
Monitor key People metrics such as turnover rates, absence rates, and cost-per-hire, utilising analytics to identify trends and recommend improvements to enhance team performance and efficiency.
Drive employee engagement initiatives, including surveys, recognition programs, and social events, while supporting a safe and inclusive work environment that champions diversity and promotes wellbeing.
Work closely with the Learning & Development Manager to design, implement, and oversee career development programs, training initiatives, and succession planning to support employee growth and organizational excellence.
Lead and manage special projects, including system improvements and process streamlining initiatives, to enhance the efficiency and effectiveness of People & Culture operations, ensuring alignment with the hotel’s strategic objectives.
Assist in the preparation and management of the People & Culture budget, ensuring effective control of expenditures related to employee welfare, recruitment, and training, while maintaining accurate financial records and achieving cost efficiencies.
Preferred Skills and Experience
3+ years proven experience of working in a HR / P&C Team at senior level within a hotel and Learning & Development.
Excellent IT skills specifically MS Office; particularly Word, Excel and Outlook, also keen knowledge and experience of the importance of databases and their role in providing accurate management information.
Excellent mentorship and leadership skills.
Project management
Strong understanding of employment law
Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset