Job DescriptionWe are looking for an IT Change Manager to join our IT Service Operations team in Leighton Buzzard. You will be responsible for developing and maturing the Groups IT Change Management processes. You will manage the day-to-day pipeline of change activity ensuring sufficient due diligence is undertaken and controls are in place to that enable us to support necessary change in as safe and risk adverse manner as acceptable by Connells Group.You will also work closely with the other team members covering Major Incident Management, Problem Management and Service transition and support the overall team’s strategic goals.Key responsibilities of the IT Change Manager:
1. Define, develop and communicate the practices and processes necessary for effective change enablement.
2. Introduce and maintain a database of standard changes ensuring they support the need for agile, fast and effective change in a controlled manner without introducing increased risk.
3. Introduce, measure, and publicise Change KPI’s to demonstrate compliance and performance of Teams across the IT department.
4. Coordinates, convenes, and facilitates in failed change reviews ensuring lessons are learnt and appropriate workstreams are logged into relevant control mechanisms.
5. Participate in Major incident Post incident review to ensure change compliance has been met.
6. Engage with key stakeholders at all levels of the organization to c...