Job Role: Customer Service Advisor/Supervisor, Totton
Hours per week: 21 Hours per week
Hourly rate: £11.70-£12.20 per hour
Shift pattern: Working 3 days out of 7, working a range of shifts to include morning, afternoon, evening and weekend shifts.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral!
Would you like to join Admiral, the market-leading company in the adult gaming industry across the UK and beyond?
Here at Admiral, we are a large-scale organisation, with our main business being adult gaming centres, including slot machines. We also have family-friendly entertainment centres located at coastal areas across the UK.
As an ever expanding business, we pride ourselves in offering outstanding services for both customers and business partners.
So, just what would you be doing if your application was successful?
Our Customer Service Assistant/Supervisor roles hold primarily customer service duties. However, in the absence of management or supervisors on shift, you might be asked to step up and carry out supervisory duties until they return. You could be opening or closing a venue or access point, as well as supervising staff on shift in management or supervisor absence.
Your role will predominantly be a customer service one. By delivering excellent customer service, you will play an integral role in the day-to-day running of our venue. Once you have completed your training, you could be:
* Promoting our excellent offers, promotions and events.
* Providing refreshments and snacks to our customers.
* Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
* Handling cash and providing customers with change.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues.
Who are we looking for?
Firstly, as a company in the gambling industry, we need all staff and applicants to be 18 or above.
We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it too. Our staff members need to be outgoing, confident and ambitious, as you will be approaching customers to discuss our latest games, tournaments and to offer food and beverages. As with any business, timekeeping is essential; therefore, we would expect you to be on time, presentable and ready to be a great brand ambassador.
So, what’s in it for you?
* Job Security due to our ever-expanding business
* Fast track to supervisor promotion for the right candidates as well as excellent career progression opportunities.
* We pay above the National Living Wage regardless of age!
* Annual Shoe Allowance
* Overtime available.
* The opportunity to earn bonuses and recognition for going the extra mile.
* Enhanced Maternity and Paternity packages.
* Employee Development Programme available.
* Employee Assistance Programme – Access to a confidential 24hr Health Assured helpline
* Life Assurance – 3 x annual salary
* HAPI App discounts – retail, travel, cinema etc.
* Discount on Tanning, Lotions and Gym Membership
* Access to a generous refer a friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager managing this vacancy will give you a call. They will go through the role in a little more detail and discuss the next steps as well as answer any questions you may have.
Please view our Recruitment Data Privacy Notice which is on our Company website.
Job Types: Part-time, Permanent
Pay: £11.70-£12.20 per hour
Expected hours: No less than 21 per week
Benefits:
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
Schedule:
* Weekend availability
Application question(s):
* We carry out a DBS Check, are you comfortable with this?
* Are you over 18 years of age, Due to Licensing Laws?
Work Location: In person
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