We are seeking a dedicated and experienced Cleaning Supervisor to join our team. In this role, you will be responsible for overseeing daily tasks, ensuring exceptional customer service, and leading a team of 3-8 staff on various projects and end-of-tenancy cleans. The ideal candidate will have experience supervising cleaning teams and possess a strong knowledge of cleaning practices. Additionally, you should have good communication skills and a strong work ethic, think on your feet, fostering a positive work environment while maintaining high performance standards.
Responsibilities
* Supervise and coordinate the daily activities of the team to ensure operational efficiency.
* Coordinate with the operation manager with daily tasks, staff permanence, and training requirements.
* Ensure that customer service standards are met or exceeded by addressing any issues promptly and effectively.
* Communicate effectively with staff at all levels, ensuring clarity in instructions and expectations.
* Update a job report for project progress or completion.
Experience
* Proven experience in a supervisory role or similar position is essential.
* Strong customer service skills with the ability to handle challenging situations with professionalism.
* Proven excellent communication skills in English, both verbal and written.
* Ability to drive results through effective leadership and motivation of team members.
* Experience in a fast-paced environment where adaptability is key.
Qualifications:
* A driving license is a must.
* CSCS Card is required but not essential as this can be done through us.
* SSSTS is not required but is a benefit.
* IPAF is not required but is a benefit.
* PASMA is not required but is a benefit.
* Nvq 2 in cleaning is not required but is a benefit.
If you are passionate about leading small teams and delivering outstanding service, we encourage you to apply for the Senior Supervisor position.
Job Type: Full-time
Schedule:
* Monday to Friday
* Weekend availability
Work Location: On the road
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Facilities Services
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